Lead Medical Assistant - ENT & Clinic Ops Lead

University of Maryland Faculty Physicians; Annapolis (MD); On-site; USD 48,000 - 64,000; Full time

Job summary

University of Maryland Faculty Physicians is seeking a Lead Medical Assistant to support providers, oversee a clinical team, and drive efficient patient care. The role blends advanced clinical duties with administrative leadership, training, quality oversight, and operational support to ensure a consistently excellent patient experience.

The Lead Medical Assistant will coordinate patient intake, assist with examinations and ENT procedures, manage discharge instructions, and serve as a resource

Qualifications

• High school diploma or equivalent required; medical assistant certification preferred.
• Minimum three (3) years of experience in a medical office or clinical setting preferred.
• ENT experience strongly preferred.
• Previous leadership, preceptor, or lead experience preferred.
• Familiarity with EMR systems and patient communication tools.
• Basic understanding of medical terminology and clinical workflows.

Responsibilities

• Escort patients to exam rooms and perform accurate patient intake, including vital signs and medical histories (HPI, medications, surgical history, allergies).
• Prepare patients for examinations and assist providers during visits and procedures.
• Assist with ENT procedures under physician supervision, including ear tube placement, nasal cauterization, biopsies, inner ear injections, and in-office sinus procedures.
• Provide patients with discharge instructions, medications, and educational materials.
• Respond to patient messages, manage patient portal communications, and assist with appointment scheduling.
• Maintain cleanliness and organization of exam rooms, equipment, and clinical work areas.

Skills

Leadership

Patient care

Team coordination

Clinical workflows

Education

High school diploma or equivalent

Medical assistant certification preferred

Tools

EMR systems

Patient communication tools

Job description

University of Maryland Faculty Physicians is seeking a Lead Medical Assistant to support providers, oversee a clinical team, and drive efficient patient care. The role blends advanced clinical duties with administrative leadership, training, quality oversight, and operational support to ensure a consistently excellent patient experience.

The Lead Medical Assistant will coordinate patient intake, assist with examinations and ENT procedures, manage discharge instructions, and serve as a resource