Lead Medical Assistant

QualDerm; Smyrna (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in dermatology is seeking dedicated individuals to join their team. This role involves managing patient flow, training medical assistants, and ensuring compliance with health standards. The firm offers a supportive environment with competitive pay and comprehensive health benefits, including medical, dental, and vision coverage. Employees enjoy generous PTO, a robust 401(k) plan, and additional wellness programs. If you are passionate about providing quality care and want to be part of a growing organization, this opportunity is perfect for you.

Benefits

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Qualifications

• High School Diploma or equivalent required.
• Completion of a formal medical assisting program and internship or 2-3 years of experience.

Responsibilities

• Manage patient flow and assist with backlogs.
• Train new MAs and support departmental changes.
• Document in EMR and handle patient communications.

Skills

Verbal Communication

Written Communication

Patient Flow Management

Task Oversight

Education

High School Diploma

Medical Assisting Program

Certified Medical Assistant

Tools

Nextech

EMR Systems

Job description

To achieve and maintain our high-quality standards, we seek to partner with physicians and staff who share our vision, values, and brand promises and are dedicated to advancing our culture. QualDerm providers and staff are well-trained, highly skilled, and recognized as leaders in the specialty of dermatology.

We currently have 158 practices in 17 states, spanning across the full spectrum of dermatology, skin cancer care, cosmetics, plastic surgery, and pathology with continued plans to expand further across the nation.

We will partner with you to establish the best combination of environment, technology, teamwork, and personal reward opportunities to earn your confidence that we are your best place to work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Nextech Superuser: First point of contact for staff and providers for troubleshooting Nextech, supply issues, MA coverage, and patient flow.
• Patient Flow Management: Reassign MAs based on patient volume and assist teams with backlogs.
• Task Oversight: Ensure MAs complete tasks and assist with to-do lists. Redirect to phones as needed.
• Training & Leadership: Train new MAs, support departmental changes, and provide performance input to the Office Manager.
• Support Office Manager: Help investigate patient complaints, registration, and billing/coding issues.
• Supplies Management: Order, sort, inventory, restock, and maintain medical supplies.
• Room & Procedure Prep: Room patients, take histories, prep for procedures, sterilize instruments, assist providers, and follow infection control.
• Lab & Path: Prep specimens, fill out requisitions, and log accurately.
• Documentation & Communication: Document in EMR, return patient/pharmacy calls, answer questions, and explain procedures/products.
• Scheduling & Prescriptions: Schedule surgical procedures, obtain pre-authorizations, and handle prescriptions per provider’s instructions.
• Compliance: Adhere to HIPAA, OSHA, infection control, and office policies.
• General Duties: Maintain exam room cleanliness, support housekeeping tasks, review/update health history, and perform additional tasks as assigned.

Minimum Requirements:

• High School Diploma or equivalent
• Completion of a formal medical assisting program and internship or 2-3 years of recent experience in a Dermatology Practice.
• Certified Medical Assistant preferred
• Excellent verbal and written communication skills

Benefits of joining QualDerm Partners:

• Competitive Pay: Attractive compensation to reward your hard work
• Comprehensive Health Coverage: Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan: Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO): Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance: Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection: Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans: Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP): Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts: Save on products and services with special discounts just for you
• Referral Bonus Program: Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States on a full-time basis.