Lead Medical Assistant

Chesapeake Urology; Hanover (MD); On-site; USD 30,000 - 34,000; Full time

Job summary

Chesapeake Urology in Hanover, MD is seeking a capable Medical Office Supervisor to oversee medical assistants and clinic workflows. The role includes scheduling, charting, patient coordination, and ensuring HIPAA/privacy compliance in a fast-paced urology practice.

Qualified candidates have a High School Diploma or GED, completion of a Medical Assistant program or 1 year MA experience, proficiency in triage, phlebotomy, vital signs, injections, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• Completion of a Medical Assistant program or one year of Medical Assistant experience in a medical clinic required.
• Proficiency in triaging patients, phlebotomy, injections, vitals, and specimen processing.

Responsibilities

• Oversee medical assistants and ensure competencies and proficiencies.
• Prepare schedules, approve time sheets, request time off.
• Manage stent reports, equipment, and inventory.
• Ensure HIPAA privacy and security compliance.
• Provide training and in-services to staff.
• Maintain patient confidentiality and handle patient interactions professionally.

Skills

Customer service

Attention to detail

Phlebotomy

Vital signs

Injections

Medical terminology

Phone communication

HIPAA compliance

Multitasking

Patient confidentiality

Education

High School Diploma or GED

Medical Assistant program

Tools

Electronic health records

Job description

Why Join Us?

At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you’re just starting your career or looking to take the next step professionally, you’ll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Chesapeake Urology, you’ll find more than a job, you’ll find a rewarding career with purpose.

Job Description:

• Oversee medical assistants in their duties and ensure that competencies and proficiencies are completed.

• Prepare employee schedules, approve time sheets, and request time off.

• Run stent report monthly and determine if stent was removed, exchanged, or pending follow-up.

• Maintain and manage all medical equipment.

• Order office and medical supplies through IOS inventory.

• Exercise problem-solving and conflict-resolution skills when handling patients.

• Communication with drug representatives.

• Manage CPR renewal.

• Oversee CLIA and CLIA inspections.

• Prepare monthly calendar for rendering provider.

• Provide assignments (side work) for medical assistants and ensure it is being completed.

• Complete monthly back-office inspection and document code box and oxygen tanks are in working order.

• Assist team and lead members when needed.

• Create various workflows, policies, and procedures to enhance staff.

• Provide excellent customer/patient services and ensure staff is as well.

• Provide in-services and training to staff.

• Provide monthly meetings with staff to address issues and concerns.

• Oversee all medical assistants’ and providers’ PAQ, tasks, schedules, and portal messages.

• Attend meetings as requested.

• Exercise problem-solving and conflict-resolution skills when handling patients.

• Maintain strict patient confidentiality and privacy following office policies and procedures and HIPAA privacy and security requirements, and exercise utmost discretion in patient and staff interactions.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum High School Diploma or GED required.

• Completion of a Medical Assistant program or one year of Medical Assistant experience in a medical clinic is required. Urology experience is a plus.

• Proficiency in triaging patients, phlebotomy, administering injections, obtaining vitals, and processing specimens.

Key Competencies

• Excellent customer service skills.

• Attention to detail and willingness to learn.

• Proficiency in triaging patients, phlebotomy, administering injections, obtaining vitals, and processing specimens.

• Proficient knowledge of medical terminology, ICD, and CPT Codes.

• Strong communication skills, both verbal & written.

• Proficient computer software and database skills.

• Comfortable speaking on the phone and working in a fast-paced environment.

• Very comfortable asking probing questions to patients.

• Must demonstrate a caring, compassionate, and patient attitude.

• Maintain HIPAA compliance.

• Multitasking and proactive problem-solving.

• A high level of professionalism.

Job Type: Full-Time
Pay Range: $22.00 - $25.00 per hour
Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.
This position has no close date. Applications will be accepted until an offer has been extended and accepted.
Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.