LEAD MEDICAL ASSISTANT

Comprehensive Community Health Centers; Glendale (CA); On-site; Full time

Job summary

An established industry player is seeking a Lead Medical Assistant to enhance back office operations and patient care. This role involves training staff, managing patient flow, and ensuring compliance with medical standards. The ideal candidate will have strong interpersonal and documentation skills, with a passion for providing exceptional patient service. You will be at the forefront of supporting a team-oriented environment, ensuring that patients receive the best care possible while maintaining efficient operations. If you are a proactive individual who thrives in a fast-paced setting and enjoys working collaboratively, this opportunity is perfect for you.

Qualifications

• Must have strong documentation and interpersonal skills.
• CPR certification and a Medical Assistant Certificate required.

Responsibilities

• Assist in managing back office operations and staff training.
• Handle patient relations and ensure proper maintenance of medical supplies.

Skills

Documentation Skills

Multi-tasking

Interpersonal Skills

Analytical Skills

Problem-solving

Education

High School Graduate or GED

Medical Assistant Certificate

1 year of experience preferred

CPR Certified

Tools

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Description

LEAD MEDICAL ASSISTANT JOB SUMMARY

The Lead assists the Office Manager in managing back office operations. Duties include monitoring patient flow, referral sources, and covering back office employees during their breaks and lunches. Ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.

LEAD MEDICAL ASSISTANT ESSENTIAL DUTIES AND RESPONSIBILITIES

• Insure proper training of back office staff through development and implementation of training program that meets the scope of practice for medical assistants.
• Retrain staff as needed.
• Handles patient relations including listening to patient complaints for services.
• Interface with patients, vendors, and referring physicians to resolve any issues concerning patient care.
• Insure proper maintenance of crash cart and other medications and supplies (i.e., Oxygen, emergency kits, etc.) required for appropriate patient care. Responsible for ensuring that expiration dates are properly tracked.
• Interview potential new hires for back office positions.
• Order and maintain the stock of in-house medications.
• Order and maintain Vaccine Supply (per par level established for corresponding site).
• VFC/VFA tracking and reporting of state-funded vaccines.
• Maintain websites (i.e., Care 360) and ensure staff is adequately trained in access and use of these websites.
• Ensure refrigerator logs and sterilization log are accurately maintained and current.
• Track calibration of equipment according to manufacturer’s suggested schedule.
• Assist Administration with any projects or protocol development as needed.
• Help facility prepare for Audits, Evaluations, Re-evaluations.
• Participate in the review of staff.
• Assist in handling, evaluating, and solving daily problems and issues which may arise within the facility (including appropriate incident reporting processes when applicable).
• Assist with troubleshooting minor computer issues.
• Prepare Call Back list on a daily basis.
• Help with ongoing Medical Assistant Performance Measures.
• Coordination of staff time off requests.
• Assure providers have adequate support/coverage.
• Ensure that established workflows are being followed.
• Report malfunctioning equipment to Office Manager.
• Ordering and tracking of medical supplies.

LEAD MEDICAL ASSISTANT EDUCATION AND EXPERIENCE

• High School Graduate or GED
• Medical Assistant Certificate
• 1 year of experience preferred
• CPR Certified

LEAD MEDICAL ASSISTANT PATIENT INTERACTION EXPECTATIONS

• Greet patients before they greet you.
• Listen, respond, and make eye contact with every patient.
• Personalize interactions with each patient.
• Explain to each patient the process of care.
• Provide patients with updates throughout their visit.

LEAD MEDICAL ASSISTANT PAY RATE: $26- $28 an hour

LEAD MEDICAL ASSISTANT KNOWLEDGE, SKILLS AND ABILITIES

• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions.
• Experience and work ethics that support working within a high functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts, etc.
• Possesses ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, trainings, and clinic sites.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Ability and willingness to work cooperatively with others.
• Ability to be highly organized.
• Ability to work independently.
• Ability to speak effectively with vendors as well as employees.
• Ability to create and prepare reports.
• Must have analytical and problem-solving abilities.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to read, write and communicate effectively.
• Ability to present information in an easily understandable manner.
• Ability to organize and prioritize work with minimum supervision.
• Proficiency with computer applications such as Microsoft Excel, PowerPoint, and Word.
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
• Performs other related duties as assigned.

LEAD MEDICAL ASSISTANT PHYSICAL DEMANDS

Position requires prolonged sitting at a computer, some bending, lifting, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.

NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others.

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.