Lead Mechanic

Veo - Operations Careers; College Park (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming urban mobility with sustainable transport solutions. As a Tech Lead, you'll play a crucial role in managing daily operations and leading a team to ensure customer satisfaction. Your responsibilities will include training new technicians, addressing customer inquiries, and maintaining an organized warehouse. This dynamic position offers the chance to work in a flexible environment while contributing to innovative mobility solutions. If you are passionate about sustainable transportation and have strong leadership skills, this is an exciting opportunity for you.

Qualifications

• Experience leading or mentoring teammates is essential.
• Strong communication skills and attention to detail are required.

Responsibilities

• Perform field tasks like swapping batteries and rebalancing vehicles.
• Train new technicians on shift priorities and company systems.
• Ensure the warehouse is organized and up to standards.

Skills

Leadership

Communication

Attention to Detail

Physical Strength

Customer Service

Job description

• Hours are flexible, FT - 40 hours in warehouse.

Company Overview

At Veo, we're bringing the next generation of mobility sharing to cities and universities globally through our dockless pedal bike, e-bike and e-scooter systems. We also offer fat-tire bikes, cargo bikes and ADA-compliant bikes – making us the only shared mobility provider with this breadth of options. We design and engineer our own vehicles and hardware and software systems to provide greener, sustainable transportation options to our communities. Our mission is to offer the best combination of multi-modal sharing technology and seamless customer service, so users can unlock joy in their day. We are looking for exceptionally talented individuals who are ready to take on exciting challenges and own solutions. We are headquartered in Chicago, IL, but we are hiring across the U.S. Join us!

As Veo's Tech Lead, you'll help lead our innovative dockless micro-mobility program. You'll play a vital role in the program’s success, from leading the team, to ensuring efficient daily operations, to answering customer service requests. This person will have a bias for action and excellent customer service skills.

Responsibilities :

• Perform field tasks: swapping batteries, rebalance vehicles, respond to on-demand requests to locate/retrieve scooters
• Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech
• Train new technicians in shift priorities, start and end of shift SOPs, and in company systems (upkeep, WIW, TechApp)
• Ensure that warehouse is organized and up to standards
• Batteries are being cycled correctly and vehicles are placed in the right position
• Assist with other tasks assigned by Operations Manager

Qualifications & Skills:

• Prior experience leading or mentoring teammates
• A willingness and ability to work a variety of days and shifts, primarily evenings and weekends
• Exceptional communication and attention to detail
• Passion for dockless scooter sharing and sustainable transportation
• Ability to lift up to 60 lbs scooters without assistance

#VEO2025

Below is the expected salary range for this position. The listed range is a good faith estimate, and exact compensation and total package may vary depending on market conditions and candidate qualifications.

Pay Range

$20 - $22 USD

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