Lead Massage Therapist- Full-Time

Paycom - ATS; Morgan (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

WPR is seeking a Lead Massage Therapist to provide high-quality massage therapy and to support daily spa operations. The role serves as the designated operational lead when the Spa Supervisor is not on-site, ensuring consistent service standards and an exceptional member and guest experience.

Responsibilities include performing treatments, managing bookings, directing team coverage, coaching staff, and maintaining sanitation and policy compliance while supporting the Spa Supervisor and Director

Qualifications

• Utah massage therapist license required.
• Minimum of three years of professional massage therapy experience.
• Previous lead or supervisory experience preferred.

Responsibilities

• Performs massage therapy and other approved treatments as part of the LMT team.
• Provides on-site operational coverage and leads spa shifts in the Spa Supervisor's absence.
• Manages daily spa operations, bookings, and member/guest needs during coverage shifts.
• Directs staff during coverage, coaches and provides feedback, and ensures policy compliance.
• Maintains spa cleanliness, stock and readiness, and communicates with members/guests regarding reservations and preferences.
• Escalates significant issues to Spa Supervisor or Director as needed.
• Supports other spa operational needs to maintain a smooth member and guest experience.

Skills

Massage therapy

Leadership

Customer service

Education

Utah Massage Therapist license

CPR/AED certification

High school diploma or GED

Job description

Summary:The Lead Massage Therapist provides high-quality massage therapy and supports daily spa operations at WPR. This position primarily performs treatments and serves as the designated operational lead when the Spa Supervisor is not on-site, ensuring consistent service standards, smooth daily operations, and an exceptional member and guest experience.Job Duties:Performs massage therapy and other approved treatments as an active member of the Licensed Massage Therapist (LMT) team.Provides full-day on-site operational coverage during the Spa Supervisor’s regular days off and serves as the designated spa lead during those shifts.When the Spa Supervisor is on-site, primarily performs treatments with a flexible or on-call schedule based on bookings and spa demand.Manages daily spa operations during Supervisor coverage, including bookings, member and guest needs, treatment flow, staff coordination, and spa readiness.Opens and closes the spa when scheduled and ensures established opening and closing procedures are completed.Manages the spa booking system and communicates directly with members and guests regarding reservations, treatment preferences, special requests, and service needs.Directs day-to-day work of massage therapists and estheticians during coverage shifts, adjusts assignments and coverage as needed, and provides immediate coaching and feedback.Reinforces established treatment protocols, service standards, sanitation practices, and WPR policies and assists with staff training when requested by the Spa Supervisor.Ensures the spa remains clean, organized, appropriately stocked, and treatment-ready throughout the operating day.Monitors treatment supplies and linens during coverage shifts and addresses immediate shortages; routine inventory management and ordering remain with the Spa Supervisor.Addresses normal member and guest service concerns and escalates significant personnel, financial, or service issues to the Spa Supervisor or Director. Comps, refunds, discounts, or other financial adjustments require approval.Assists with member and guest arrival, departure, booking, and payment needs as required to support spa operations.Maintains confidentiality of member and guest information and ensures required treatment documentation is completed appropriately.Willingly supports other spa operational needs as required to maintain a smooth member and guest experience.Performs other duties as assigned.Licenses and Special Requirements:Current Utah Massage Therapist license required.Current CPR/AED certification required; certification may be provided by WPR if needed.Pass an annual comprehensive background check.Physical Demands and Work Environment:Ability to perform massage therapy and approved spa treatments for extended periods of time.Ability to stand, walk, bend, reach, and move throughout the workday.Ability to lift and carry linens, supplies, and equipment weighing up to 25 pounds.Ability to perform repetitive hand, arm, and upper-body movements associated with massage therapy.Ability to perform the job safely and effectively in a treatment and spa environment.Remain calm, professional, and engaged while responding to changing operational and member needs.Education and Experience:High school diploma, GED equivalent or higher required.Current Utah Massage Therapist license required.Minimum of three years of professional massage therapy experience.Previous luxury spa, resort, private club, or high-end hospitality experience preferred.Previous lead or supervisory experience preferred.Position Expectations:Maintains neat and professional appearance and always observes personal cleanliness rules.Self-motivated.Member and guest-service oriented.Acts professionally.Displays a positive attitude toward all staff, members, and guests.Courteous towards others.Demonstrates a willingness to help others.Always acts ethically and maintains appropriate member and guest confidentiality.Works well in a team environment.Must be aware of and able to abide by safety and sanitation practices.Reliable and predictable attendance.Wears a clean and presentable uniform.Ability to exercise good judgment under pressure.Can prioritize needs and effectively manage daily spa operations when serving as the designated lead.Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.Must be able to work holidays, weekends, and overtime as needed with flexible scheduling to respond to member and guest requests.