Director of Property Operations - Embassy Suites LAX Downey

Hilton; Downey (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off (PTO)

Health & welfare benefits

Financial security

Job summary

Hilton in Downey, CA seeks a Property Operations Director to lead the safety, functionality, and ongoing improvements of our hotel properties. You’ll direct mechanical, electrical, HVAC, and life safety systems while guiding budgeting, forecasting, and guest service initiatives.

You’ll build a high-performing team, manage capital projects, and ensure regulatory compliance to deliver memorable experiences that reflect the warmth of Hilton hospitality.

Qualifications

• Experience in hotel facilities management or similar large properties.
• Strong leadership and team development abilities.
• Commitment to hospitality and guest-centric service.
• Knowledge of safety, compliance, and regulatory standards.

Responsibilities

• Lead facility operations: Direct the functionality, safety, and compliance of the hotel’s buildings, mechanical systems, electrical systems, HVAC, life safety systems, and grounds in accordance with federal, state, and local regulations
• Oversee facility maintenance: Conduct facility inspections, maintain documentation for energy management and conservation programs, and oversee preventive maintenance initiatives
• Direct property improvements: Lead capital projects and property rehabilitations – including scheduling, budgeting, contractor bidding, and licensing/permitting – while ensuring regulatory compliance
• Drive operational excellence: Direct daily department operations, including guest service initiatives, product quality, inventory management, budgeting, forecasting, and adherence to industry standards
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Skills

Facility management

Leadership

Teamwork

Integrity

Hospitality

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Property Operations Director, you’re not just responsible for the safety and functionality of the property – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Lead facility operations: Direct the functionality, safety, and compliance of the hotel’s buildings, mechanical systems, electrical systems, HVAC, life safety systems, and grounds in accordance with federal, state, and local regulations
• Oversee facility maintenance: Conduct facility inspections, maintain documentation for energy management and conservation programs, and oversee preventive maintenance initiatives
• Direct property improvements: Lead capital projects and property rehabilitations – including scheduling, budgeting, contractor bidding, and licensing/permitting – while ensuring regulatory compliance
• Drive operational excellence: Direct daily department operations, including guest service initiatives, product quality, inventory management, budgeting, forecasting, and adherence to industry standards
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We’ll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.