Lead Maintenance Technician (Hearth)

Prometheus Real Estate Group; Santa Clara (CA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

Company-paid insurance for employee &

401(k) with employer matching

Vacation and holidays

Volunteer time off

Housing discounts

Job summary

Prometheus Real Estate Group is seeking a Lead Neighbor Service Technician to oversee all general apartment maintenance and ensure a high-quality living environment for our Neighbors. Primary duties include customer service, daily operations, and leadership of the maintenance team.

Qualified candidates will have 3–4 years in apartment maintenance, a HS diploma/GED with related certificates, and proficiency in Yardi.

Qualifications

• High School Diploma or GED required; minimum three related certificates (BOMA, IREM, or vocational programs).
• Availability for on-call services and weekends.
• 3–4 years of apartment maintenance experience; basic skills in plumbing, painting, electrical, carpentry and appliance repair.

Responsibilities

• Deliver exceptional customer service to residents, ensuring they feel at home and well cared for.
• Oversee daily operations and ensure timely turnover of apartments; troubleshoot and repair major and minor systems.
• Provide leadership and mentorship to the maintenance team, manage costs and resources, and support scheduling of vendors.

Skills

Customer Service

Daily Operations

Leadership

Communication

Technical Skills

Education

HS Diploma/GED

BOMA/IREM certificates

Tools

Yardi

Job description

OUR PURPOSE

We are focused on Good Living for the Greater Good. This means providing a true sense of home and belonging for our Neighbors and Prometheans and giving our time and resources to bring positive change locally and beyond. It also means supporting you in your career goals with the very best working experience, and that starts with us having fun in the work we do together.

OUR PURPOSE

We are focused on Good Living for the Greater Good. This means providing a true sense of home and belonging for our Neighbors and Prometheans and giving our time and resources to bring positive change locally and beyond. It also means supporting you in your career goals with the very best working experience, and that starts with us having fun in the work we do together.

YOUR ROLE AND IMPACT

The Lead Neighbor Service Technician is responsible for all general apartment maintenance in order to maintain and preserve the Neighborhood and to provide a quality living environment for our Neighbors.

• Customer Service – First and foremost, it's your job to make sure our Neighbors feel at HOME, ridiculously well-­cared for and genuinely proud to live in our Neighborhoods. Show them tomorrow matters.
• Daily Operations – Every detail counts. As a Lead Neighborhood Service Tech, you are responsible for the timely completion of all phases of apartment turnovers and troubleshooting/repairs of most major and all minor mechanical systems. You will also help with scheduling outside vendors, tracking budgets and financials, and perform administrative support duties for all maintenance related activities.
• Leadership – As a lead, you enjoy mentoring others, providing guidance and leadership to your team. Additionally, you will help the Neighborhood achieve their financial goals through managing costs and being resourceful. You lead by example, setting the standard for the team.

HERE'S MORE OF THE NITTY-GRITTY

• Education – A High School Diploma or General Education Degree (GED) is required, and you must have minimum three certificates from related institutions reflecting completion of maintenance related courses, such as: BOMA, IREM and/or vocational programs.
• Availability – You must be available for on‑call services and weekends.
• Industry Experience – Minimum of three to four years experience and/or training in apartment maintenance. You have mastered the basics of plumbing, painting, electrical, carpentry, and appliance repairs. You are a safety guru and have knowledge of safety policies and procedures.
• Leadership – Minimum of one year supervisory experience, two or more years of supervisory experience is preferred.
• Communication Skills – Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English in order to maintain safety in the workplace and serve internal and external customers.
• Technical Skills – Must possess basic computer proficiency and understanding of building materials and tools. Must be able to use Yardi and manage work orders through technical systems.
• Physical Demands – Requires standing, climbing, balancing, sitting, walking, repetitive motions, hearing, and visual acuity. Some work tasks are performed outdoors. Temperature is moderate. Must be able to lift up to 50 lbs. occasionally.

COMPENSATION AND BENEFITS

Compensation

• Pay Range: $38.00 to $39.25 per hour
• Discretionary Semi-Annual Bonus Plan
• Standby Pay & On-Call Premium Pay

Other Bonuses & Incentives where Applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests

Benefits & Perks

• Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
• Life Insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
• Behavioral Health Program Accessible 24/7
• Tax-Free Flexible Spending Accounts
• 401(K) Retirement Plan with Employer Matching
• Recognition & Rewards Program (Torch)
• Vacation: 10 days per year with accrual increasing over time
• Anniversary Vacation: 40‑hour Vacation Granted at Tenured Milestones
• Sick Leave: 9 days per year
• 12 paid holidays, including your birthday!
• Paid Volunteer Time
• Tenure-based Housing Discounts
• Educational Assistance, Tuition Reimbursement

Learn more about these and other perks of being a Promethean by exploring our full Benefits Guide.

Prometheus is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you'd like more information about your EEO rights as an applicant under Federal Employment Laws, please check out these FMLA, EEO, and EPPA pages.