Lead Maintenance Technician

Pivotal Housing Partners; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in affordable housing is seeking a Lead Service Technician to ensure high-quality service and maintenance in a vibrant multi-family community. This role requires a proactive approach to managing maintenance tasks, leading a dedicated team, and providing exceptional customer service to residents. The ideal candidate will have extensive experience in HVAC systems, electrical repairs, and plumbing, along with a commitment to excellence and a positive attitude. Join a forward-thinking company that values diverse backgrounds and offers opportunities for professional growth and development.

Benefits

401(k) with company match

Dental Insurance

Vision Insurance

Paid Time Off

Professional Development

Tuition Reimbursement

Short- and Long-Term Disability

Employee Assistance Program

Qualifications

• 3+ years of relevant experience in maintenance and repair.
• HVAC training and certification required.

Responsibilities

• Lead a team of service technicians and groundskeepers.
• Perform routine maintenance and emergency repairs.

Skills

HVAC Systems

Electrical Repairs

Plumbing

Carpentry

Customer Service

Work Order Management

Education

HVAC Certification

Tools

Maintenance Mobile App

Job description

Key things that you want to know about this role :

Job Level : 3+ years experience will set you up for success in this role

Job Location : This important role supports our Reserve at Hollywood, a multi-family community with 288 units in Atlanta, GA

Position Type : Full-time and the ability to be on call to support our residents for emergencies

Pay Range : $25+ / hour. We believe in a culture of transparency.

About Us : Pivotal, ranked in the Top 50 Affordable Housing Developers from 2017-2024, is an industry leader revolutionizing the housing market - one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are committed to excellence, which allows us to provide high-quality properties and customer service. If you hold yourself to a high standard, embrace a positive, service-minded demeanor, enjoy working through shifting priorities, and seek growth opportunities, Pivotal has an outstanding position for you.

As our Lead Service Technician, you will provide high-quality service to our residents, joining a team dedicated to excellence. You will uphold high standards, demonstrate a positive, service-minded attitude, and manage multiple priorities effectively. Your responsibilities include routine maintenance of the community's physical integrity, groundskeeping, and ensuring a safe, secure, and comfortable environment for residents, visitors, and staff. You will be the primary contact for resident care in emergencies.

We are embracing technology in our service delivery. Our HVAC Technicians receive work orders on our Maintenance Mobile app and will be provided a stipend for smartphone use to stay connected and process work orders efficiently.

Summary of responsibilities :

Leading

• Leads a crew of one or more service technicians, groundskeepers, and janitorial staff.

Compliance

• Conducts all business in accordance with company policies, procedures, and applicable laws such as OSHA, ADA, and Fair Housing.
• Adheres to budget requirements when ordering supplies and services.

General

• Provides excellent customer service to residents.
• Completes resident work orders promptly (within 24 hours).
• Maintains grounds, lawns, and buildings to high standards.
• Assists with court-ordered "set-outs" when necessary.
• Organizes and maintains supplies and repair parts neatly and appropriately.
• Performs snow removal and ice-melt chemical application as needed.
• Repairs or replaces locks, door knobs, smoke alarms, patio and window screens, and broken windows.
• Attends meetings as directed by supervisors or district managers.

Electrical

• Reads and utilizes electrical schematic drawings for appliances, HVAC units, and water meters.
• Repairs and maintains electrical systems of appliances, HVAC, and water heaters, including receptacles, switches, and fixtures.
• Replaces exterior lighting fixtures and maintains intercom and electric lock systems.
• Troubleshoots electrical repairs to minimize reliance on outside contractors.

HVAC

• Performs preventative maintenance on HVAC equipment.
• Diagnoses and repairs electrical issues within HVAC systems, understanding refrigerant systems to communicate with repair contractors.
• Replaces thermostats, capacitors, filters, blower motors, etc.

Carpentry / Turnover

• Performs timely unit turnovers, including repairs, cleaning, and inspections.
• Supervises contractors for painting, cleaning, and flooring installations.
• Organizes multiple turnovers efficiently and performs minor repairs independently.

Plumbing

• Repairs fixtures such as toilets, faucets, and drain lines.
• Diagnoses plumbing issues to reduce outside contractor reliance.
• Solders copper lines, repairs PVC lines, and replaces water heaters.

Drywall / Painting

• Repairs drywall and touches up paint to restore appearance.
• Uses proper finishing techniques for various surfaces.

Qualifications :

• 3+ years of relevant experience
• Reliable transportation and valid driver’s license
• HVAC training and certification required
• Commitment to regular attendance, including weekends and overtime
• Ability to be on-call for emergencies
• Proficiency in managing work orders via smartphone applications

Full-Time Benefits :

• Semi-annual merit increases (January and July)
• 401(k) with company match
• FSA, Dental, Vision, Life, Accident insurance, Short- and Long-Term Disability
• EAP for mental health and emotional wellbeing
• Paid holidays and up to 16 days of PTO in the first year
• Professional development and tuition reimbursement

Pivotal is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

We value diverse backgrounds and perspectives, believing they foster better problem-solving and creativity. We encourage applications from candidates with various experiences and skills, even if not perfectly aligned with every requirement.