Lead Mail Clerk (Onsite)

Selective Insurance Company of America; Branchville (NJ); On-site; USD 51,000 - 65,000; Full time

Benefits offered by this job

Health care plans

401(k) with company match

Tuition assistance

Paid time off

Job summary

Selective Insurance Company of America is hiring for a mail center role in New Jersey. You will oversee mail distribution, postage processing, and carrier workflows across the organization, ensuring efficient daily operations.

The position requires a high school diploma (or equivalent) and 5+ years in a mail center, with strong PC skills and leadership capabilities. Base salary ranges from USD 51,000 to 65,000 per year, commensurate with location and experience.

Qualifications

• Aptitude for numbers, filing skills and office machines.
• Strong PC skills and computer literacy.
• Clear leadership and communication abilities.
• Experience in a mail center environment is preferred.

Responsibilities

• Oversees incoming mail distribution across the company.
• Manages postage, inserting machines, and carrier processing workflows.
• Processes USPS and private carrier reports for usage.
• Acts as courier to the local post office and bank.
• Packs and prepares special mailings for postage and delivery.
• Accesses online agent file information via PC workstation.
• Processes E-Certified Mail on the Internet.
• Monitors workflows to keep mail center operations smooth.
• Initiates service calls for mailroom equipment.
• Provides daily direction, mentoring and training to staff.

Skills

PC skills

Leadership

Communication

Numerical aptitude

Education

High school diploma or equivalent

5+ years mail center experience

Job description

About Us

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Provides quality and timely processing of all incoming, outgoing and interoffice mail. Oversees and directs all Mail Center functions in the absence of the Print and Mail Center Manager. Assists all Mail Center clerks in their training and development. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Oversees incoming mail for distribution throughout the company.
• Oversees the postage machines, the Inserting machines and the Private Carrier and USPS processing workstations. Download postage onto machines as necessary.
• Processes all USPS and private carrier reports for daily and monthly usages.
• Acts as in-house and external courier to and from the Branchville United States Post Office as well as the Bank.
• Packs and prepares all special mailings for postage and delivery.
• Uses the PC workstation, CICS AGT5 transaction to access the online agent file information needed for Mail Center use.
• Processes E-Certified Mail on the Internet.
• Monitors work flows to ensure that all work processes smoothly through the Mail Center.
• Initiates service calls for mailroom equipment.
• Provides daily direction, mentoring and training to all mail center employees. Acts in the absence of the Print and Mail Center Manager.

Qualifications

Knowledge and Requirements

• Aptitude for working with numbers, filing skills and office machines.
• Strong PC skills.
• Strong leadership and communication skills.

Education and Experience

• High school diploma or equivalent preferred.
• 5+ years’ experience working in a mail center environment.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $51,000.00 - USD $65,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.