Inside Production Underwriter - Hybrid

Selective Insurance Company of America; Indianapolis (IN); On-site; USD 69,000 - 89,000; Full time

Job summary

Selective Insurance Company in Indianapolis is seeking an Inside Underwriting back-up to support open territories as needed, and to assist with underwriting, quoting, and issuing renewal policies. You will work with agents to meet state profitability and growth objectives with limited on-site visits.

The role requires knowledge of coverage forms, rating plans, and guidelines, plus effective communication and collaboration across internal teams to grow a profitable book of business.

Qualifications

• Proficiency with desktop tools including underwriting and email systems.
• Ability to communicate effectively with internal and external customers/peers.
• Ability to adapt to change as the company evolves its strategy.
• Must have a valid state driver's license.

Responsibilities

• Underwrite and process renewal policies with pricing and guidelines.
• Answer calls from agents and adjust policy information per authority.
• Quote, accept, decline, modify, and renew risks within authority.
• Provide underwriting guidance and communicate decisions to customers.
• Develop relationships with customers, managers, peers, and agents.
• Monitor renewal premiums and seek cross-selling opportunities.
• Develop knowledge of industry and competitors.

Skills

Communication

Adaptability

Underwriting knowledge

Attention to detail

Education

College degree

3-5 years underwriting

Tools

Underwriting software

Email systems

CRM systems

Job description

About Us

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Serves as an Inside Underwriting back-up for open territories as needed whether due to short-term disabilities, vacations, or turnover. May also assist in seasonal workload demands that exceed capacity of existing staff. Principal responsibilities are for underwriting, quoting, and issuing renewal policies but may also include endorsement processing. Work with assigned agents to meet state-specific profitability and growth objectives with limited on-site visitation required. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Underwrite and process assigned renewal policies, which includes applying knowledge of coverage forms, rating plans and guidelines in the selection and pricing of individual risks, change requests, and open communication with internal and external customers. Ensure adequate pricing of individual risks through proper classification, Knowledge Management/Predictive Modeling, accuracy of information and adherence to company underwriting standards and philosophy. Refer all outside authority level to the appropriate level.
• Answer incoming calls from agents responding to inquiries on coverage and making adjustments to policy information based upon prescribed authority. Conduct outbound calls and follow-up work to agents required to close out inquiry/transaction.
• Work within specific authority level to quote, accept, decline, modify and renew risks within territorial assignment in accordance with accepted underwriting guidelines. Work in collaboration with Agents, AMS, team members and other departments to grow and maintain a profitable book of business.
• Provide guidance to internal and external customers regarding various underwriting information. Effectively communicate underwriting decisions and appetite to internal and external customers. Reinforce the ease of doing business with Selective by meeting or exceeding customers’ expectations and service quality on a consistent basis.
• Develop and maintain effective working relationships with the following: internal and external customers, manager, peers, and agents. Communicate openly and in a timely fashion. Participate in the development of individual and team goals and work diligently to achieve them. Support all team decisions.
• Monitor premium retention with the use of electronic reporting tools. Increase renewal premium by cross-selling additional coverage, products, or services.
• May provide CLAS coverage and system training to both internal & external customers. May provide line of business or product expertise to the department. Participate in training less experienced underwriters.
• Develops knowledge of industry information, products, and competitors.

Qualifications

Knowledge and Requirements

• Demonstrate proficiency in usage of all supplied desktop tools, including the automated underwriting and email systems.
• Ability to effectively communicate with internal and external customers/peers.
• Ability to adapt to change as the company moves forward in its strategic vision.
• Must have valid state-issued driver’s license in good standing.

Education and Experience

• College degree preferred.
• 3-5 years of commercial underwriting experience preferred.

Total Rewards

• comprehensive health care plans
• retirement savings plan with company match
• discounted Employee Stock Purchase Program
• tuition assistance and reimbursement programs
• 20 days of paid time off

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $69,000.00 - USD $89,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.