Lift Operations Team Member

Vail Resorts; Newbury (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free ski passes

Discounted lift tickets for friends/fm

Free ski lessons

Employee discounts on lodging, food, &

401(k)

Employee Assistance Program

Training and professional development

Referral program

Job summary

Vail Resorts is seeking Lift Experience Team members for the Lift Operator and Ticket Checker roles in New Hampshire. This winter seasonal opportunity offers full-time and part-time hours with training provided.

You will ensure safe loading/unloading of lifts and deliver premium guest service, while working outdoors in all weather conditions and on weekends/holidays. Starting wage is $20/hr, with responsibilities spanning safety, efficiency, and customer assistance.

Qualifications

• No experience required; training provided.
• Ability to work outdoors in all weather conditions.
• Ability to work weekends and holidays.
• Must be able to lift up to 40 lbs.
• Must be able to communicate fluently in English.

Responsibilities

• Monitor safety of passengers during loading/unloading of lifts.
• Operate lift to meet capacity and performance standards.
• Coordinate with maintenance for repairs or issues.
• Assist Lift Maintenance to learn lift equipment operation.

Skills

Customer service

Safety awareness

Multitasking

English fluency

Tools

Radios

Job description

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Lift Experience Team’s mission is to provide employees and guests with a seamless end-to-end experience from maze entrance to lift unloading assigned as either a Lift Operator or a Ticket Checker. As a Lift Experience team member, you are the copilot and concierge responsible for the safe operation of a multi-million-dollar machine. You are responsible for the safety and friendly, and efficient travel of our guests and fellow teammates as they navigate premier mountain terrain. Come enjoy the season in a career full of having and providing an Experience of a Lifetime again and again.

Job Specifications:

• Starting Wage: $20/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Weekends and Holidays as needed
• Minimum Age: At least 18 years of age
• Skill Level: Entry Level
• Housing Availability: No

Job Responsibilities:

• Lift Operator Responsibilities:
  • Continuously monitor the safety of passengers while providing instruction and customer service in the safe loading and unloading of lifts; manage the speed of lift as needed
  • Operate lift to ensure that optimal chair capacity is achieved as determined by Lift Experience guidelines and performance reporting
  • Proactively notify maintenance/dispatch of repair or maintenance needs
  • Work closely with the Lift Maintenance department to learn the proper operation of lift equipment
  • Implement emergency procedures as required, including contacting Patrol
  • Ensure lift is ready for operations prior to set up of maze; set up/disassemble lift maze daily according to maze standards
  • Follow and perform all company and departmental policies and procedures
  • Maintain a safe work area and cleanliness of lift shacks; remove trash when necessary
  • A Lift operator team member is a flexible employee within the Lift Experience department who takes on additional training to support ticket scanning
  • Other duties as assigned
• Ticket Checking Responsibilities:
  • Deliver premium guest service by providing information and assistance with a smile
  • Validate tickets to ensure our guests have their own valid product before loading our lifts
  • Work cooperatively with Lift Operators and other teams to ensure lift lines are safely managed and lifts are loaded efficiently
  • Maintain and secure departmental equipment - scan devices, radios, etc.
  • Escalate issues to leadership as they arise, from safety to products
  • Other duties as assigned

Job Requirements:

• No experience is necessary, we train all lift experience team members (including returnees)
• Must be able to make quick decisions/use considerable judgment regarding safety as well as multitask and anticipate issues
• Must be physically capable of assisting guests while loading lifts; may lift up to 40 lbs
• Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces.
• Must be able to work weekends and holidays as needed
• Must be able to work a minimum of 2 days per week
• Must be able to handle high guest volumes in a professional manner
• Must be willing to perform alternate functions from time to time, both within and outside of the assigned area, particularly during peak periods such as holiday weekends
• Must be able to communicate fluently in English
• Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces. · May need to provide some of their own gear
• Must adhere to safety standards and procedures. Be Safe is our number one value!

The expected pay range is$20/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

• Nearest Major Market: Concord
• Nearest Secondary Market: Manchester
• Job Segment: Entry Level