Lead Label Operations - Customer Service Manager

RRD; St. Charles (IL); On-site; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a Customer Service Manager for the St. Charles Labels operation to lead the CS team and ensure service levels across production and related departments.

You will drive workflow, staffing, and escalation handling to meet customer requirements in a fast-paced label manufacturing environment. You will partner with Production, Prepress, Quality, Shipping, and Sales to optimize scheduling, solve production challenges, and improve customer satisfaction while mentoring staff and

Qualifications

• Bachelor's degree in discipline related to function of work required.
• 5+ years of related work experience required.
• 5+ Years of Management and supervisory experience are required.
• Advanced PC skills with Microsoft Office and Google Platform required.
• ERP system experience is strongly preferred.

Responsibilities

• Lead, coach, mentor, and develop Customer Service team members.
• Manage day-to-day workflow, assignments, staffing, and prioritization of customer needs.
• Monitor workloads and adjust assignments to prevent bottlenecks and delays.
• Provide backup coverage for accounts, vacations, and absences to ensure continuity of service.
• Serve as liaison between Customer Service, Production, and Sales.
• Communicate priorities and customer requirements in production and meetings.
• Support order management from intake to delivery, coordinating specs and proofs.
• Develop knowledge of printing/capability processes and RFID-related services.
• Provide guidance for complex orders and scheduling challenges.

Skills

Leadership

Customer service

Workflow optimization

Education

Bachelor's degree in related field

Tools

Microsoft Office

Google Workspace

ERP system

Job description

RRD is seeking a Customer Service Manager for the St. Charles Labels operation to lead the CS team and ensure service levels across production and related departments.

You will drive workflow, staffing, and escalation handling to meet customer requirements in a fast-paced label manufacturing environment. You will partner with Production, Prepress, Quality, Shipping, and Sales to optimize scheduling, solve production challenges, and improve customer satisfaction while mentoring staff and