Lead, Key Accounts Analytics & Billing

Avangrid; Orange (CT); Vor Ort; USD 88.000 - 110.000; Vollzeit

Benefits dieser Stelle

Benefits package

Performance bonuses

401(k) match (12%)

Health, dental & vision insurance

Tuition reimbursement

Professional development

Zusammenfassung

Avangrid in Orange, CT is seeking a billing data analyst to support the key account management team. The role focuses on billing analysis, reporting, and IT platform data support, including Salesforce and municipal storm data portals.

The position requires a Bachelor's or Associate's degree with relevant experience, strong communication, analytical skills, and the ability to multi-task. On-site work and opportunities for professional growth are offered.

Qualifikationen

• Bachelor's Degree in related field with 3+ years of relevant experience.
• Associate's degree with 5+ years of relevant experience.
• Equivalent combination of education and experience may be considered.

Aufgaben

• Provide billing analysis and support to the key account team. Identify billing and usage anomalies, perform annual rate analysis for eligible customers, ensure collective bills are sent to customers.
• Maintain key accounts performance dashboard, track data on customer visits, program penetration, support cases handled. Analyze data to identify performance gaps.
• Run/request business warehouse reports on an as needed basis to support customer requests.
• Coordinate with key account managers, rates department and special billing to provide data for customer requests.
• Maintain annual storm training tracking for internal storm roles, assist with annual record retention compliance, keep storm training and reference documents up to date, create weekly customer engagement report and assist as needed on department projects to provide reporting and tracking.

Kenntnisse

Strong communication

Analytical ability

Leadership

Multi-tasking

Problem-solving

Ausbildung

Bachelor's Degree in related field

Associate's degree

Equivalent combination of education and experience

Tools

MS Office Suite

Jobbeschreibung

Avangrid in Orange, CT is seeking a billing data analyst to support the key account management team. The role focuses on billing analysis, reporting, and IT platform data support, including Salesforce and municipal storm data portals.

The position requires a Bachelor's or Associate's degree with relevant experience, strong communication, analytical skills, and the ability to multi-task. On-site work and opportunities for professional growth are offered.