Lead IT Specialist

Kern Regional Center; Bakersfield (CA); On-site; USD 69,000 - 97,000; Full time

Benefits offered by this job

Generous health, dental and vision

Generous paid time off

14 paid holidays

Life, AD&D, Long Term Disability

Flexible Spending Account

Voluntary insurance and retirement

Job summary

Kern Regional Center is a nonprofit agency delivering community-based services in Kern, Inyo and Mono Counties. The IT Lead provides tier-1 and escalation support for applications, hardware, printers, RingCentral, virtual desktops and network access while ensuring excellent customer service.

Requirements include two years of college in CS/IT or equivalent experience, strong problem-analysis skills, and California driver’s license. Certifications are preferred and nonprofit experience is a plus.

Qualifications

• Two years college with coursework in Computer Science or IT-related degree.
• Demonstrated skills in problem analysis and resolution.
• Microsoft Certifications preferred.
• Non-profit experience a plus.
• Must possess a valid California Driver's License and acceptable driving record.

Responsibilities

• Lead and act as first escalation point to the IT Support Team.
• Provide technical support for applications, hardware, printers, mobile devices, RingCentral, virtual desktop, and network access.
• Assist other IT functions with special projects as directed by the IT Manager.

Skills

Problem analysis

Customer service

Education

Two years college with coursework in Computer Science or IT-related degree

Tools

Microsoft Certifications

Job description

Description

Kern Regional Center is one of 21 private, non-profit regional centers contracted by the State of California through the Department of Developmental Services (DDS) to coordinate community-based services and support for individuals with developmental disabilities and their families. Kern Regional Center services over 10,000 individuals in Kern, Inyo and Mono Counties. Our counties cover approximately 22,000 square miles with a population of over 945,000 people.

Serves as a Lead and a first point of escalation to the IT Support Team members. Provide technical support as well as help to resolve complex technical issues over the phone, via email and in person to resolve issues involving applications, computer hardware, printers, mobile devices, RingCentral functionality troubleshooting, virtual desktop, and network access while focusing on customer service. Stays ahead of the technology curve and educates the team on the latest trends and changes of the supported technologies. In addition to resolving daily Help Desk issues, this position will be assisting other IT functions with special projects and assignments as directed by the IT Manager.

Requirements

• Two (2) years college with coursework in Computer Science or IT related degree.
• Or Four (4) years experience working in a technical environment role supporting a Mid-Market organization or a large complex Information Technology Department.
• Demonstrated skills in problem analysis and resolution.
• Microsoft Certifications preferred.
• Non-profit experience a plus.
• Possession of a valid California Driver's License and State automobile insurance, and acceptable driving record substantiated by a DMV printout
• Full use of automobile or ability to provide for independent transportation
• Must be able to drive to various sites as assigned daily.

Top Perks and Benefits: As part of the Kern Regional Center team, you will be able to enjoy:

• Generous health, dental and vision plan for employee and their dependents
• Generous paid time off
• 14 paid holidays
• Life, AD&D, Long Term Disability Plans
• Flexible Spending Account (FSA)
• Various voluntary insurance and retirement plans

Hourly rate: $33.16 - $46.66

Starting hourly rate: $33.16 - $36.56

Kern Regional Center is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team