Support Services Associate - Q Street Clinic - Full Time

Kern Medical; Bakersfield (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

New Hire Premium

Comprehensive Benefits Package

Job summary

Kern Medical is seeking a Support Services Associate at the Q Street Clinic in Bakersfield, CA. This full-time role involves handling communications, dispatching staff, and ensuring efficient hospital operations while maintaining safety standards.

Applicants should have at least one year of related experience and strong English communication skills. The job offers comprehensive benefits and opportunities within Kern Medical’s healthcare network.

Qualifications

• One year of related work experience.
• Basic mathematics and proper English grammar.
• Ability to read English and follow oral and written instructions; strong communication.

Responsibilities

• Answer telephone, pager and computer requests for service and dispatch staff.
• Document support/service requests on logs daily.
• Operate PBX, HRC and HBO systems.
• Direct callers to appropriate departments in a polite and informative manner.
• Maintain health and safety compliance and hospital codes procedures.

Skills

Telephone etiquette

Customer service

Communication

Team coordination

Education

One year related experience

Tools

PBX/HBO systems

Job description

Support Services Associate - Q Street Clinic - Full Time

Requisition Number: SUPPO004939

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• Posted : September 11, 2026
• Full-Time

Locations

Showing 1 location

Bakersfield, CA 93301, USA

Description

Kern Medical has been a community cornerstone since its founding in 1867. Today, we are an acute care teaching center with 222 beds, offering the only advanced trauma care between Fresno and Los Angeles.Kern Medical offers a range of primary, specialty, and multi-specialty services including high-risk pregnancy care, inpatient psychiatric services integrated with county mental health programs, and a growing network of outpatient clinics providing personalized patient-centered wellness care. Kern Medical cares for 15,500 inpatients and 125,000 clinic patients a year.

Career Opportunities within Kern Medical include many benefits such as:

• New Hire Premium: +6% of base rate of pay, matched up to 6% if contributed to Deferred Compensation Plan.
• A Comprehensive Benefits Package: includes Holidays, Paid Time Off, Retirement, Medical, Dental, Vision and Life Insurance.

Position:Support Services Associate - Full Time

Compensation

The estimated pay for this position is $22.7052 to $30.5139 .The rates shown include a 6% premium pay (base= $-$ plus 6%). This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses. In addition, this position may be eligible for participation and company contributions into the Kern County Employees’ Retirement Plan.

Distinguishing Characteristics:

This position will perform tasks to include but not limited to operating communication systems, such as telephone, switchboard, intercom and two-way radio. Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. Dispatching EVS staff and transports with various tasks. Paging appropriate personnel to respond to various emergency situations within the hospital.

Essential Functions:

• Answers telephone, pager and computer requests for service and dispatches appropriate staff in housekeeping, laundry, and hospital transportation.
• Document Support Services call request on log sheets daily.
• Attends department/hospital in-service orientation and other meetings as required.
• Performs all functions in accordance with applicable hospital and governmental agency regulatory safety procedures and requirements.
• Fax out on-call schedule to various departments.
• Direct callers to the appropriate departments in a polite and informative manner.
• Knows what action to take when employees or a patient dials the emergency phone.
• Trains or assists with training new telephone operator in performance of job duties.
• Properly operate PBX, HRC and HBO systems.
• Keep record of calls placed and received by all departments on various logs provided daily.
• Responsible to be aware of and adhere to health, safety, fire and hospital codes procedures.
• Direct urgent medical and safety related calls to the appropriate party.
• Provide paging services upon request by staff for various reason, and also during emergency situations to assigned personnel.
• Answer basic questions to callers who don’t need to be transferred to an extension.
• Revise on-call schedule as needed.
• Perform other job related functions as required.

Employment Standards:

Any combination of training and experience equivalent to one (1) year of work experience which would provide the following knowledge, skills and abilities.

Knowledge of:

Basic mathematics; proper English grammar and spelling; proper telephone etiquette.

Ability to:

Read English; understand and follow oral and written instructions; communicate effectively; read, compare and verify information; learn basic hospital and governmental regulatory safety requirements and procedures; perform basic mathematical computations quickly and accurately; develop and maintain good customer relations; work closely and effectively in a team environment; work under minimal supervision; organize and accomplish tasks in a fast paced environment; learn computer use and keyboarding, and adapt to changes in schedule, work assignments and environment; interact, communicate and interview with and for patients, visitors and staff in the course of duties in regards to age specific consideration.

Employees must maintain all health requirements designated by Kern Medical.

Supplemental:

A background check may be required for this classification.

All Kern Medical employees are designated “Disaster Service Workers”. In the event of a disaster or civil disorder, all Kern Medical employees are to remain at work or to report to work in a safe and practicable manner.

If position responsibilities require driving a personal vehicle, then possession of a current valid California Driver’s License and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.

If position responsibilities require driving a vehicle owned, leased or rented by Kern Medical, then possession of a current valid California Driver’s license, a signed authorization for Release of Drivers Record Information and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.