IT Support Technician

DeKalb Health; Sacramento (CA); On-site; USD 45,000 - 50,000; Full time

Job summary

Kitchell is seeking an IT Support Technician II for the Sacramento office to provide first- and second-line technical support for hardware, software, and Microsoft 365. You will manage user accounts, assist with onboarding, and document resolutions in the ticketing system.

This on-site role emphasizes reliability, customer focus, and strong communication. The position requires at least two years of desktop support experience, familiarity with Windows 11 and AD/Entra ID, and the ability to work

Qualifications

• Two years of desktop support or help desk experience.
• Experience troubleshooting Windows OS, Microsoft 365 apps, hardware, and user accounts.
• Knowledge of Windows 11 and Microsoft 365.
• Familiarity with AD, Entra ID, Exchange Online, Teams, and endpoint-management concepts.
• Good TCP/IP networking, VPN, printers, and MFA basics.

Responsibilities

• Provide first- and second-level technical support via phone, email, remote access, and in person.
• Troubleshoot and resolve issues across hardware, software, accounts, and connectivity.
• Install, configure, deploy, and maintain computers and peripherals.
• Create and manage user accounts and permissions in AD/Entra ID and Microsoft 365.
• Document issues and resolutions in the ticketing system.
• Assist with onboarding, deployments, and asset management.

Skills

Desktop support

Windows 11

Microsoft 365

Active Directory / Entra ID

Troubleshooting

Customer service

Team collaboration

Education

Associate or Bachelor’s in IT

Tools

Active Directory

Microsoft Entra ID

Exchange Online

Microsoft Teams

Microsoft 365

Job description

• Base Pay $33.00 - $36.00 / Hour
• Job Category Technology
• Employee Type Exempt - FT
• Manage Others No

Description

Are you a hands-on IT professional who enjoys solving problems, supporting people, and keeping technology running smoothly? Kitchell is seeking an IT Support Technician II to join our Sacramento office, which supports a significant portion of our employee population. You’ll work locally alongside other Sacramento-based IT team members while collaborating closely with the broader IT department headquartered in Phoenix.

In this customer-facing role, you’ll provide first- and second-level technical support involving hardware, software, connectivity, account access, and Microsoft 365. You’ll also contribute to employee onboarding, technology deployments, asset management, and technical documentation while helping deliver a consistent, secure, and positive technology experience across the organization.

What You’ll Do

• Serve as a trusted point of contact for employees seeking technical assistance by phone, email, remote-access tools, or in person.
• Troubleshoot and resolve first- and second-level issues involving hardware, software, Windows, Microsoft 365, user accounts, business applications, and connectivity.
• Install, configure, deploy, maintain, and repair computers, mobile devices, printers, monitors, docking stations, and related equipment.
• Create and maintain user accounts, groups, shared mailboxes, and access permissions within Active Directory, Microsoft Entra ID, and Microsoft 365.
• Support Microsoft Teams, Exchange Online, Adobe, Bluebeam, Autodesk products, and other approved business applications.
• Provide new employees with account setup, equipment, and guidance on company technology resources and policies.
• Document service requests, troubleshooting steps, and resolutions within the IT ticketing system.
• Keep employees informed of ticket progress, expected next steps, and resolution timelines.
• Identify recurring issues, perform root-cause analysis, and recommend solutions that improve reliability and reduce repeat incidents.
• Create and maintain technical procedures, troubleshooting resources, and end-user knowledge articles.
• Support technology refreshes, office relocations, and new office or project-site deployments.
• Maintain accurate equipment inventory, assignment, configuration, and deployment records.
• Recognize and escalating suspected phishing, compromised accounts, malicious activity, and other cybersecurity concerns.
• Share technical knowledge and provide guidance to Level I support technicians.

What You’ll Bring

• At least two years of progressively responsible desktop support, technical support, or help desk experience.
• Experience troubleshooting Windows operating systems, Microsoft 365 applications, computer hardware, software, and user account issues.
• Working knowledge of Windows 11 and Microsoft 365.
• Familiarity with Active Directory, Microsoft Entra ID, Exchange Online, Microsoft Teams, and endpoint-management concepts.
• Basic knowledge of TCP/IP networking, wired and wireless connectivity, printers, VPN technologies, and multifactor authentication.
• Strong analytical, troubleshooting, and problem-solving skills.
• A customer-focused approach and the ability to explain technical information to employees with varying levels of technical knowledge.
• Strong written and verbal communication skills.
• The ability to prioritize multiple assignments, work independently, and contribute to a collaborative team.

Even Better If You Have

• An associate or bachelor’s degree in information technology, computer science, or a related field.
• Experience supporting construction, engineering, architecture, or another project-based organization.
• Experience supporting remote offices or project-site technology deployments.
• Experience with Adobe Acrobat, Bluebeam, Autodesk products, or similar business applications.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, Microsoft Endpoint Administrator Associate, or ITIL Foundation.

An equivalent combination of education, certifications, technical training, and relevant experience may be considered.

Work Location and Schedule

This position is based in Kitchell’s Sacramento office and works on-site 100% of the time. Remote and hybrid work arrangements are not available for this role.

Work is primarily performed in a professional office environment, with occasional work in telecommunications rooms, equipment closets, project sites, and active construction environments. Some after-hours work may be required to support deployments, maintenance, upgrades, outages, or other business‑critical activities.

Travel

Periodic travel to other office locations and project sites is required to support employee needs, equipment installations, and technology deployments. Travel may include day trips and occasional overnight stays.

Physical Requirements

This position regularly sits, stands, walks, bends, kneels, and works beneath desks or workstations while installing, troubleshooting, or maintaining technology equipment. The role also involves safely lifting, carrying, moving, and installing computers, monitors, printers, network equipment, and related hardware, as well as using basic hand tools and approved installation equipment.

Summary

ABOUT OUR COMPANY

Founded in 1950,Kitchell began as a commercial contracting business and over the years developed new talents and enterprises, acquiring complementary businesses and expertise to remain competitive. Today, Kitchell Corporation serves as the holding entity for several companies that are integral to Kitchell's core business, as well as those that operate independently. We provide a wide range of services within the built environment, including general contracting, construction management, development, facilities management, engineering, architecture, and myriad other services. Our employees manage projects from our main offices located in Arizona, California, and Texas. We offer an entrepreneurial environment that fosters personal and professional growth through in‑house education programs, formal and informal mentoring, and cross‑training opportunities. At Kitchell, we prioritize internal growth and building careers from within. We consistently rank among the top places to work, thanks to our tenured staff and outstanding benefits that are designed to enrich our employees’ physical, mental, emotional, and financial well‑being. These benefits include company performance bonuses, discretionary stock options, incentive bonuses, health, and life insurance, health savings accounts (HSA) with wellness incentives, flexible spending accounts (FSA), 401(k) plans with a 4% company match, tuition reimbursement, weight loss programs, discounted auto insurance, identity theft protection, rewards programs, and much more.

The starting hourly range for this role is currently $33.00 - $36.00. The Company’s salary ranges are determined by role, level, location, and alignment with market data. Individual pay is determined through interviews and an assessment of various factors, including job‑related skills, relevant education and experience, abilities of the applicant and equity with other team members. The annual base salary range listed here is subject to change at any time, in the Company’s discretion, and does not alter in any way the at‑will nature of the employment relationship.

Kitchell is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.