Lead IT Service Desk & Engagement - Area

US LBM Holdings, LLC; Oakdale (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

US LBM Holdings, LLC is seeking a Lead - Business Engagement to provide advanced technical support and guide IT services across the organization. You will troubleshoot, document processes, and maintain knowledge bases while delivering professional customer service to end users and IT partners.

This role requires an Associate's degree in IT or related field, 4–6 years of IT experience, strong communication, and the ability to lead remote teams across time zones.

Qualifications

• Associate's Degree in IT Management, Computer Science, or related field, or equivalent experience.
• 4-6 years of IT experience required.
• Ability to lead remote teams and work across time zones.
• Strong interpersonal and written/oral communication skills.
• Willingness to work off-hours for critical IT issues.

Responsibilities

• Develop and maintain an intermediate understanding of US LBM's use of technology.
• Provide technical assistance and leadership to IT associates across US LBM.
• Document and maintain IT service area processes and procedures.
• Collaborate with vendors to develop quotes and procure equipment and services.
• Escalate and resolve incidents using the incident management system.
• Help develop standards and operating procedures for IT services.
• Support end users with timely, professional service and communication.
• Participate in projects to improve systems and operations.

Skills

IT support

Remote team leadership

Communication skills

Independent worker

Problem solving

Education

Associate's Degree in IT Management or related field

Job description

US LBM Holdings, LLC is seeking a Lead - Business Engagement to provide advanced technical support and guide IT services across the organization. You will troubleshoot, document processes, and maintain knowledge bases while delivering professional customer service to end users and IT partners.

This role requires an Associate's degree in IT or related field, 4–6 years of IT experience, strong communication, and the ability to lead remote teams across time zones.