Lead IT Engineer

Lumen Technologies; United States; Remote; USD 80,000 - 100,000; Full time

Job description

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About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

Legal Statement

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The Role

We are seeking an experienced and highly skilled Windows Lead IT Engineer to join our dynamic Infrastructure Engineering team. The successful candidate will be responsible for designing, implementing, and managing our Windows-based infrastructure, ensuring its robustness, scalability, and security. This role requires a deep understanding of Windows Server operating systems, network administration, and VMware technologies, as well as leadership and project management skills to ensure the stability and performance of our global infrastructure. As a Lead IT Engineer, you will be part of a dedicated team of global engineers managing and maintaining the infrastructure in support of the managed hosting products. The team deploys and maintains management services, server hardware, and operating systems for all managed hosting products within the Lumen managed hosting datacenters. You will provide internal support by deploying and maintaining infrastructure and services required by internal teams to manage our hosting customers.

Location

This is a Work from home position within the U.S.

The Main Responsibilities

• Develop and implement comprehensive infrastructure solutions based on Windows Server operating systems. Ensure alignment with organizational goals and industry best practices.
• Oversee the installation, configuration, and maintenance of Windows servers, ensuring optimal performance and reliability.
• Implement and manage security protocols and procedures to safeguard the infrastructure. Conduct regular security audits and vulnerability assessments.
• Lead infrastructure projects from inception to completion, ensuring they are delivered on time and within budget.
• Implement monitoring tools, automations, and processes to proactively identify and resolve issues. Perform root cause analysis and implement corrective actions.
• Maintain comprehensive documentation of infrastructure design, configuration, processes, and procedures.
• Work closely with other teams, including operations, product, network, security, and application teams, to ensure seamless integration and operation of the infrastructure.
• Stay current with emerging technologies and industry trends. Propose and implement improvements to the infrastructure to enhance performance and efficiency.
• Maintain 99.999% availability for all Hosting Infrastructure and provide 24 x 7 support.

What We Look For in a Candidate

Required Qualifications:
• At least 7-10 years of experience in Windows infrastructure engineering including significant experience in a lead or senior role.
• Expertise in Windows Server operating systems (2016, 2019, 2022) and Active Directory.
• Strong knowledge of virtualization technologies, such as VMware and/or Hyper-V.
• Strong experience in scripting and automation (PowerShell programming, Ansible).
• Understanding of complex network topologies, protocols and services (e.g., VLAN, Load balancing, TCP/IP, DNS).
• Knowledge of storage systems and SAN/NAS/vSAN technologies.
• Excellent verbal and written communication skills. Ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated ability to work effectively in a team-oriented environment. Strong interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment. Willingness to take on new challenges and learn new technologies.

Preferred Qualifications:
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced certifications (e.g., MCSE, MCITP) are highly desirable.
• Knowledge of ITIL processes and frameworks.
• Experience with cloud platforms, particularly Microsoft Azure. 
• Experience managing large-scale infrastructure projects. Familiarity with project management methodologies and tools.
• Strong background in information security best practices and regulatory obligations (SOC, PCI).

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$94,420 - $125,890 in these states: AR ID KY LA ME MS NE SC SD 
$99,390 - $132,510 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY 
$104,360 - $139,140 in these states: CO HI MI MN NC NH NV OR RI 
$109,330 - $145,770 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA 

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 334927

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.