Lead, Interpretive Programs – Spheres & Understory

Northwest Center; Seattle (WA); On-site; USD 87,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) with company match

Orca Pass

EAP

Mental wellness program

Job summary

Northwest Center in Seattle seeks a Director of Visitor Experience for the Spheres and Understory at Amazon. You will oversee the guest journey, lead a passionate team, and connect thousands of visitors with our mission of blending nature with workplace innovation.

Under the Spheres & Understory Program Manager, you will drive program development, daily operations, and continuous improvement, coordinating with internal partners and Amazon teams to deliver a top-tier guest experience.

Qualifications

• Minimum 3 years of people management in client-facing role or operations of high-performing programs.
• Minimum 4 years of experience in a high-profile venue, museum, or public engagement facility.
• Bachelor’s Degree or equivalent combination of education and experience.

Responsibilities

• Provide management, day-to-day direction, and leadership to the Spheres and Understory team.
• Drive excellence in interpretive programming by implementing best practices and innovative approaches to visitor engagement.
• Ensure optimal staffing to accommodate peaks and slower periods of activity.
• Identify challenges and opportunities; communicate with stakeholders to implement timely solutions.
• Lead change initiatives related to business processes and technologies.
• Define and monitor service levels and KPIs; design reports and dashboards.
• Assist with new tasks or projects to support evolving team needs.

Skills

People management

Customer service

Strategic planning

MS Office

Data analysis

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

Smartsheet

Job description

Northwest Center in Seattle seeks a Director of Visitor Experience for the Spheres and Understory at Amazon. You will oversee the guest journey, lead a passionate team, and connect thousands of visitors with our mission of blending nature with workplace innovation.

Under the Spheres & Understory Program Manager, you will drive program development, daily operations, and continuous improvement, coordinating with internal partners and Amazon teams to deliver a top-tier guest experience.