Lead, Internal Communications

World Fuel Group; Miami (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

World Fuel is seeking a Lead, Internal Communications & Digital Workplace to shape how employees connect with information. You will manage the intranet, strengthen channel strategies, and partner with stakeholders across the business to deliver clear, timely communications.

The role combines internal communications expertise with hands-on SharePoint and a passion for improving the employee experience within a hybrid environment.

Qualifications

• Experience in internal communications or related field.
• Hands-on SharePoint experience including content management and publishing.
• Strong writing and storytelling to simplify complex information.

Responsibilities

• Shape internal communications strategy across audiences, channels, and cadence.
• Lead governance, publishing standards, and editorial calendars.
• Manage SharePoint intranet pages, navigation, and content libraries for usability.
• Collaborate with HR, Marketing, Legal, IT, and Finance on communication initiatives.
• Translate complex information into clear, engaging employee communications.

Skills

Internal communications

SharePoint

Governance

Content strategy

Written communication

Project management

Microsoft 365

Brand standards

Tools

Canva

Adobe Creative Suite

Teams

PowerPoint

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Lead, Internal Communications & Digital Workplace

Location: Miami, FL or Houston, TX | Hybrid

About The Role

World Fuel is seeking a Lead, Internal Communications & Digital Workplace to help shape how employees connect with information across the organization.

This role will lead efforts to create a more cohesive and effective internal communications approach while managing and enhancing the company intranet (SharePoint). You will assess how information reaches employees, establish communication standards and channel strategies, improve the employee digital experience, and help ensure communications are clear, timely, and engaging.

The ideal candidate combines strong internal communications expertise with hands-on SharePoint experience, excellent business judgment, creativity, and a passion for improving the employee experience. This individual is a highly organized self-starter who can identify opportunities, influence stakeholders, manage competing priorities, and turn complex information into meaningful communications that drive engagement and understanding.

What You'll Do

Shape Internal Communications Strategy

• Assess the current internal communications landscape, including audiences, channels, messaging, and communication frequency.
• Identify opportunities to improve communication effectiveness, consistency, and coordination across the organization.
• Help establish a clear channel strategy that defines when and how communications should be delivered through SharePoint, email, Teams, and other channels.
• Develop and maintain a company-wide communications calendar in partnership with stakeholders across the business.
• Coordinate messaging, timing, audience targeting, and channel selection to create a more connected employee experience.

Lead The Employee Digital Workplace Experience

• Manage and continuously improve the company intranet, creating a more organized, user-friendly, and engaging employee experience.
• Create, update, and maintain SharePoint pages, site navigation, content libraries, links, and page layouts.
• Ensure content remains accurate, relevant, accessible, and aligned with company standards.
• Partner with content owners to update, archive, or remove outdated and duplicate content.
• Apply strong visual and content design principles to improve usability, readability, and employee engagement.
• Leverage Microsoft 365 tools, including Teams, Outlook, PowerPoint, Word, Excel, and Forms, to support communication initiatives and content delivery.

Establish Governance and Communication Standards

• Help develop and maintain governance practices for internal communications, including channel selection, publishing standards, approval processes, and content review cycles.
• Maintain visibility into content ownership, approval workflows, review schedules, and publishing responsibilities.
• Create templates, toolkits, and publishing guidelines that strengthen consistency and reduce duplicative or uncoordinated communications.
• Guide stakeholders on communication best practices and publishing standards.

Create Compelling Content

• Translate complex business, operational, and technical information into clear, concise, and engaging employee communications.
• Develop content that helps employees understand company priorities, initiatives, and business updates.
• Create professional graphics and visual content using Canva, Adobe Creative Suite, or similar design platforms while maintaining brand standards.

Partner Across the Business

• Build strong relationships with Human Resources, Marketing, Legal, IT, Finance, and business leaders across the organization.
• Gather information from subject matter experts and guide content from development through publication.
• Advise stakeholders on communication strategy, audience targeting, timing, and channel selection.
• Manage sensitive and confidential information with professionalism, discretion, and sound judgment.

Measure and Improve Effectiveness

• Monitor intranet performance, communication engagement, and employee feedback.
• Use data and insights to improve content quality, communication effectiveness, audience reach, and channel utilization.
• Identify communication gaps and recommend practical solutions that strengthen employee understanding and engagement.
• Support ongoing content governance through regular reviews and updates.

What We're Looking For

• Experience in internal communications, corporate communications, employee communications, or a related field.
• Demonstrated success coordinating cross-functional communications and influencing stakeholders across multiple business functions.
• Experience developing communication strategies, governance frameworks, editorial calendars, or communication plans.
• Hands-on SharePoint experience, including content management, site administration, navigation, and publishing.
• Strong writing, editing, and storytelling skills with the ability to simplify complex information for diverse audiences.
• Experience creating visual content using Canva, Adobe Creative Suite, or similar design tools.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Ability to influence stakeholders and drive alignment without direct authority.
• Strong attention to detail and commitment to delivering high-quality work.
• Advanced proficiency with Microsoft 365 applications, including Teams, Outlook, PowerPoint, Word, and Excel.

Why Join World Fuel?

This is an opportunity to build and shape how employees experience communication across a global organization. You'll partner with leaders throughout the business, improve the employee digital experience, and play a visible role in helping teams stay informed, connected, and aligned with company priorities.

#WFS

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.