Lead Installer

Closets By Design; Bethel (CT); On-site; USD 28,000 - 83,000; Full time

Benefits offered by this job

Health

Vision

Dental

PTO

Life

401k Match

Job summary

Closets By Design is seeking a Lead Installer to complete on-site installations of custom closets, garages, pantries, offices, mudrooms, and other home organization systems.

This hands-on role is responsible for delivering exceptional craftsmanship, maintaining a safe and organized job site, guiding the assigned apprentice, and ensuring every project is completed efficiently and to the customer’s satisfaction.

Qualifications

• Experience in custom closet, cabinetry, finish carpentry, millwork, or residential installation
• Ability to read and interpret design plans and installation specs
• Proficiency with hand/power tools and measuring devices
• Strong attention to detail and craftsmanship
• Effective communication and customer-service skills
• Physical ability to lift, climb, bend, kneel, and stand for extended periods
• Valid driver’s license and good driving record

Responsibilities

• Review work orders, design plans, room conditions, measurements and installation requirements
• Verify materials, tools, and equipment before and during the job
• Perform hands-on installation of custom closets, garages, pantries, offices, mudrooms and other systems
• Ensure components are level, secure, aligned and finished to standards
• Conduct quality checks and final customer walkthrough
• Be the on-site customer contact and provide progress updates
• Address field issues and escalate when needed
• Submit installation paperwork and service notes on time
• Communicate status and changes to management
• Perform service calls, repairs and adjustments as assigned
• Maintain company vehicles, tools and equipment
• Exhibit punctuality, professionalism and safety

Skills

Reading design plans

Attention to detail

Problem solving

Professional communication

Customer-service mindset

Tools

Hand tools

Power tools

Levels

Measuring devices

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

We are seeking an experienced, motivated, and dependable Lead Installer to complete on-site installations of custom closets, garages, pantries, offices, mudrooms, and other home organization systems. This hands-on role is responsible for delivering exceptional craftsmanship, maintaining a safe and organized job site, guiding the assigned apprentice, and ensuring every project is completed efficiently and to the customer’s satisfaction.

For over 40 years, Closets by Design has been a recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service.

We are currently searching for a Lead Installer to join our growing team.

Lead Installer Responsibilities

• Review work orders, design plans, room conditions, measurements, and installation requirements before beginning work
• Verify that all materials, hardware, tools, and equipment are complete, accurate, protected, and accounted for before departure and throughout the job
• Perform hands-on installation of custom closets, garages, pantries, offices, mudrooms, and other organization systems according to approved plans
• Ensure all components are level, secure, properly aligned, and finished to company standards for fit, appearance, function, and craftsmanship
• Conduct quality checks throughout the installation and complete a final inspection before presenting the project to the customer
• Act as the primary on-site contact for the customer, explain the installation process, provide progress updates, address questions professionally, and conduct the final walkthrough
• Identify, troubleshoot, and resolve field issues involving measurements, site conditions, materials, hardware, or design details; promptly escalation concerns that cannot be resolved on site
• Complete and submit required installation paperwork, daily updates, customer acknowledgements, service notes, material reports, and damage or shortage documentation accurately and on time
• Communicate job status, delays, change needs, and follow-up items to installation management
• Perform service calls, repairs, adjustments, and corrective installations as assigned
• Maintain company vehicles, tools, and equipment in clean, safe, and serviceable condition
• Demonstrate punctuality, professionalism, accountability, and respectful conduct on every job site

Qualifications

• Previous experience in custom closet, cabinetry, finish carpentry, millwork, or residential installation required
• Ability to read and interpret design plans, work orders, measurements, and installation specifications
• Proficiency with hand tools, power tools, levels, measuring devices, and common installation techniques
• Strong attention to detail, problem-solving ability, and commitment to high-quality craftsmanship
• Professional communication and customer-service skills
• Physical ability to lift and carry installation materials, climb, bend, kneel, and remain on your feet for extended periods
• Valid driver’s license and acceptable driving record required

The Lead Installer is expected to set the standard for craftsmanship, productivity, safety, professionalism, and customer care.

Benefits

• Health
• Vision
• Dental
• PTO
• Life
• 401k Match

Job Type: Full-time

Pay: $20.00 - $60.00 per hour (potential earnings based on commission)

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Closets By Design Corporate.