Lead Installation Technician

One Hour Heating & Air Conditioning; Gaithersburg (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Health insurance (PPO)

Profit sharing

Paid training

Bonus opportunities

Job summary

One Hour Heating & Air Conditioning is seeking a Lead Installation Technician in Gaithersburg, Maryland. This role is responsible for the complete installation of residential HVAC equipment, overseeing assistants, and ensuring customer satisfaction.

The ideal candidate has a minimum of 3 years of HVAC installation experience and a strong work ethic. The position offers a full-time role with a competitive salary range of $60,000 to $100,000 annually, along with benefits such as health insurance and a 401(k) plan.

Qualifications

• Minimum 3 years of HVAC installation experience required.
• Proactive attitude and strong work ethic mandatory.

Responsibilities

• Oversee installation and ensure customer satisfaction.
• Diagnose client HVAC system problems accurately.
• Recommend service options and convert opportunities into sales.

Skills

HVAC installation experience

Teamwork

Time management

Customer service

Problem diagnosis

Job description

Job Summary

The Lead Installation Technician is responsible for the complete and satisfactory installation of residential HVAC equipment and accessories. They oversee the work of Assistant Installation Technician, communicate with customers to provide answers and resolve problems, and ensure complete customer satisfaction.

Responsibilities

• Learn and implement One Hour service system, procedures, and ethical practices.
• Accurately diagnose problems of client HVAC systems.
• Effectively recommend service and repair options to convert opportunities into sold work.
• Perform service, maintenance and repairs while maintaining a less than 1% callback ratio.
• Optimize profitability through effective time management and inventory control.
• Maintain a neat work area and inspect it for cleanliness after each job.
• Maintain company vehicle, ensuring it is always clean on both the inside and outside.
• Coordinate with the Installation Manager to review completed work and understand the scope of tomorrow’s installs.
• Collect payment from customers to ensure company revenue.
• Assist the team in getting parts and materials delivered, minimizing downtime.

Day in the Life

• Start the day early, preparing for a successful installation schedule.
• Attend briefing with Installation Manager to review previous day’s work and tomorrow’s scope.
• Arrive at customer sites on time in a clean, ready truck, delivering 6‑star service.
• Receive real‑time coaching and support for any on‑site challenges.
• Manage the parts and material delivery from the warehouse to the installation site.
• Collect payment and confirm customer satisfaction before leaving.

Qualifications

Minimum 3 years of HVAC installation experience. A strong work ethic, proactive attitude, and ability to work effectively in a team environment are required.

Benefits

• 401(k) plan
• Health insurance (PPO)
• Profit sharing
• Paid training
• Bonus opportunities

Compensation

Full‑time position; annual salary range $60,000 – $100,000. Hourly rate $25 – $35. $100 interview bonus for qualified technicians.

Work Environment

All residential HVAC – gas furnaces, heat pumps, oil boilers, geothermal, IAQ – installation, maintenance, and service. Customer service is a priority, with an emphasis on knowledgeable, caring interactions and providing options for homeowners.

Join the One Hour Team

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization, and we offer flexible scheduling, competitive pay, and unlimited future growth through world‑class training programs. If you have a great attitude and a strong work ethic, we want to hear from you.