Lead Infrastructure Engineer - Optical Networking

JPMorganChase; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase seeks a skilled infrastructure engineer to join our team in Plano, Texas. This role focuses on leveraging AI in infrastructure analysis, driving optical transport networks, and supporting operational incidents. The candidate should have over 5 years of experience in the field and strong skills in automation, documentation, and validation of recommendations.

We offer a competitive rewards package, including health benefits, retirement plans, and a focus on diversity and inclusion. Join a high-performing team committed to excellence in technology.

Qualifications

• 5+ years applied experience in infrastructure engineering.
• Experience in validating AI-assisted recommendations.
• Deep knowledge of optical standards and troubleshooting.

Responsibilities

• Utilize AI to accelerate infrastructure analysis and document design.
• Drive optical transport network by configuring transport services.
• Provide escalation support and manage operational incidents.

Skills

Infrastructure engineering concepts

AI capabilities

Optical transport technologies

Automation (Python)

Incident management

Education

Formal training or certification in infrastructure engineering

Tools

APIs/data formats

OTDR

Job description

Job Description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world’s largest and most influential companies.

Job Responsibilities

• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse‑first, AI‑assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
• Drive the optical transport network workstream by designing, deploying, operating, and configuring transport services (DWDM, ROADM, 400G OTN), including monitoring and troubleshooting performance (alarms/PMs).
• Coordinate projects to deliver installs, turn‑ups, migrations, and decommissions while owning change execution and documentation in accordance with change control policies.
• Provide L3/L4 escalation support and participate in an on‑call rotation for production incidents, lead major‑incident RCAs, and drive preventative actions.
• Maintain runbooks/KBs and test acceptance procedures, perform capacity planning, and manage platform lifecycle HW/SW upgrades.

Required Qualifications, Capabilities, And Skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI‑assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Knowledge of one or more areas of infrastructure engineering such as data centers, racks, and patch panels, DC power
• Deep knowledge across optical transport technologies and platforms, including ROADM, ILA, coherent optics, Waveservers, Ciena 6500, and OTN.
• Proven ability to lead/own network infrastructure projects end‑to‑end, including acceptance testing and operational handoff
• Automation experience (e.g., Python) and working with APIs/data formats
• Deep knowledge of optics standards, wavelength planning and optical test/turn‑up methods (e.g., OTDR, BERT).
• Strong communication and documentation skills; comfortable with change, incident processes and on‑call rotation.

Preferred Qualifications, Capabilities, And Skills

• Hands‑on troubleshooting across optical Layer 1 and IP Layer 3 (as applicable).
• Deep understanding of fiber characteristics, optics/modules, DWDM, OTN, and optical AMPs.
• CCNA (or equivalent) with good knowledge of routing/switching fundamentals.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‐site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high‑quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre‑hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.