Systems Engineer II

First Citizens Bank; Raleigh (NC); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Dynatrace Subject Matter Expert (SME) and Team Lead to drive enterprise observability across a large financial services environment. You will lead a team of six engineers, own platform architecture, deployment, and optimization, and partner with DevOps, SRE, and cybersecurity to deliver actionable insights and improve reliability.

The role requires strong Dynatrace expertise, leadership experience, and a deep understanding of cloud and on-prem hybrid

Qualifications

• 6+ years hands-on Dynatrace in large enterprise environments.
• 8+ years in Application Performance Monitoring, Observability, or SRE.
• Proven experience leading technical teams.
• Strong expertise in Dynatrace deployment, Smartscape topology, and alerting.

Responsibilities

• Lead, mentor, and develop a team of six Dynatrace engineers/analysts.
• Define monitoring standards, alerting, and instrumentation governance.
• Partner with senior leadership to align observability with business goals.
• Provide executive dashboards and incident leadership as needed.

Skills

Dynatrace SME

Team leadership

Observability/APM/SRE

Cloud platforms (AWS/Azure/GCP)

CI/CD/DevOps

Education

Bachelor's degree

High School Diploma or GED with 8 years exp.

Tools

Dynatrace OneAgent

Kubernetes/OpenShift

Job description

Overview

We are seeking a Dynatrace Subject Matter Expert (SME) and Team Lead to oversee enterprise observability and application performance monitoring within a large financial services environment. This role is responsible for leading a team of six engineers while serving as the primary expert for the Dynatrace platform, including architecture, deployment, optimization, and governance. The individual will drive monitoring strategy, establish standards for alerting and instrumentation, and ensure full-stack visibility across complex hybrid environments (cloud and on-prem). They will also partner with development, DevOps, SRE, and infrastructure teams to proactively identify performance issues, support incident response, and deliver actionable insights that improve reliability and user experience.

Responsibilities & Qualifications

Key Responsibilities

• Lead, mentor, and develop a team of 6 Dynatrace engineers/analysts
• Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs
• Foster a culture of continuous improvement, accountability, and technical excellence
• Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals

Dynatrace Expertise & Platform Ownership

• Serve as the primary Dynatrace SME, owning the platform architecture, deployment, and optimization
• Design, implement, and maintain enterprise-scale Dynatrace environments (SaaS or Managed)
• Define and enforce monitoring standards, naming conventions, alerting strategies, and governance
• Implement advanced Dynatrace capabilities including:
• Distributed tracing
• Real User Monitoring (RUM)
• Synthetic monitoring
• Infrastructure monitoring
• AIOps and anomaly detection
• Optimize instrumentation for cloud (AWS/Azure/GCP), on-prem, and hybrid environments

Observability Strategy & Execution

• Develop and execute enterprise observability roadmap aligned to digital transformation initiatives
• Drive adoption of full-stack monitoring across application, infrastructure, and user experience layersIdentify and eliminate observability gaps across critical systems
• Lead performance analysis, root cause investigations, and continuous improvement initiatives

Collaboration & Stakeholder Engagement

• Work closely with application development, DevOps, SRE, infrastructure, and cybersecurity teams
• Act as a trusted advisor to engineering teams on performance engineering best practices
• Support incident management and post-incident reviews with actionable insights
• Provide executive-level reporting and dashboards on system health and performance trends

Governance & Compliance

• Ensure monitoring solutions meet financial industry security, audit, and compliance requirements
• Maintain documentation, operational procedures, and platform standards
• Support audit and regulatory activities related to monitoring and observability

Required Qualifications

• 6+ years of hands-on experience with Dynatrace in large enterprise environments (required)
• 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
• Proven experience leading or supervising technical teams
• Strong expertise in:
• Dynatrace OneAgent deployment and configuration
• Smartscape topology and service flow mapping
• Alerting, dashboards, and custom metrics/events
• Experience in financial services or other highly regulated industries preferred
• Solid understanding of:
• Cloud platforms (AWS, Azure, or GCP)
• Microservices and containerized environments (Kubernetes, OpenShift)
• CI/CD pipelines and DevOps practices
• Strong analytical and problem solving skills with a proactive mindset

Preferred Qualifications

• Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
• Experience with Infrastructure as Code (Terraform, Ansible, etc.)
• Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
• Familiarity with scripting languages (Python, PowerShell, or Bash)
• Experience implementing AIOps or automation-driven monitoring strategies

Key Competencies

• Leadership and team development
• Strategic thinking and execution
• Technical depth in observability platforms
• Communication and stakeholder management
• Problem solving and decision-making under pressure

Additional Information

Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer

License or Certification Type: null nullSkill(s): Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl, Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI), Understanding of Directory and Authentication services , Understanding of client server architecture, Understanding of three (3) tier network architecture, Working knowledge or desktop and server virtualization, Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle, Ability to be on call 24 hours a day, 7 days a week, Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.