Lead Infrastructure Engineer — Cloud, AI-Driven & Resilient

JPMorganChase; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive total rewards package

Comprehensive health care coverage

Job summary

JPMorganChase is seeking a Lead Infrastructure Engineer to join the CTO/IAM group, driving infrastructure excellence across cloud and on-prem systems. You will apply deep knowledge of software, applications, and processes to shape resilient, scalable infrastructure and modernize technology platforms.

The role emphasizes AI-assisted workflows, cross-functional collaboration, and proactive capacity monitoring to anticipate issues and sustain high availability.

Qualifications

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Deep knowledge of one specific infrastructure technology and scripting languages.
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds.
• Experience with AWS, Kubernetes, Terraform, and/or Docker.
• Practical cloud native experience.
• Experience with APM or observability platforms to monitor application and service health.
• Experience conducting capacity and performance analysis to proactively identify scaling, tuning, or resilience risks.

Responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Drives a workstream or project consisting of one or more infrastructure engineering technologies and works with other platforms to architect and implement changes required to resolve issues and modernize the organization and technology processes
• Strongly considers upstream and downstream data and systems or technical implications and advises on mitigation actions
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
• Troubleshoots priority incidents, facilitates blameless post-mortems and supports solutions for closure.
• Be part of the rotational support coverage as needed.
• Defines and drives adoption of a best-in-class monitoring frameworks to accomplish end to end application or service monitoring and noiseless alerting with proper telemetry.
• Contributes to product area, or software in order to automate manual operational work.
• Proactively monitors capacity, performance, and utilization trends across infrastructure and services, identifying risks and implementing scaling or tuning actions before they impact availability.
• Defines and maintains service health and reliability targets for owned systems, and drives engineering priorities to meet them.

Skills

Infrastructure engineering

Cloud platforms

AWS

Kubernetes

Terraform

Docker

AI in operations

Observability

Scripting

Incident response

Tools

Dynatrace

Datadog

New Relic

AppDynamics

Jenkins

GitLab CI

Spinnaker

ArgoCD

Job description

JPMorganChase is seeking a Lead Infrastructure Engineer to join the CTO/IAM group, driving infrastructure excellence across cloud and on-prem systems. You will apply deep knowledge of software, applications, and processes to shape resilient, scalable infrastructure and modernize technology platforms.

The role emphasizes AI-assisted workflows, cross-functional collaboration, and proactive capacity monitoring to anticipate issues and sustain high availability.