Lead Information Security Engineer

Lumen Argentina; United States; Remote; USD 103,000 - 139,000; Full time

Job summary

An established industry player is seeking a Lead Information Security Engineer to enhance security operations and manage critical security events. This remote role involves overseeing a 24/7 Security Operations Center, where you'll implement security measures, mentor junior staff, and ensure the integrity of managed security products. The ideal candidate will have extensive experience in security operations, strong analytical skills, and a knack for effective communication. Join a forward-thinking company dedicated to innovation and teamwork, where your expertise will help shape the future of security technology.

Benefits

Health Benefits

Life Insurance

Voluntary Lifestyle Benefits

Comprehensive Wellness Package

Qualifications

• 5-7 years in a Security Operations environment with relevant certifications.
• Proficient in troubleshooting BGP, packet captures, and programming.

Responsibilities

• Manage and resolve customer security events and outages.
• Mentor and train junior SOC personnel while leading shifts.

Skills

Security Operations

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Time Management

Team Collaboration

Routing and Networking

Programming (Python preferred)

Education

5-7 years in Security Operations

Certifications in Security Technologies

Tools

Fortinet

Arbor

Radware

Palo Alto

Cisco

Checkpoint

Job description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This Lead Information Security Engineer position operates in a supportive role implementing security, technology, and innovation in the Global Security Operations Center (GSOC) environment. The Security Operations Center operates 24x7x365. The GSOC has a pivotal role in the Global Security organization responsible for operation, maintenance, and monitoring of the Lumen Managed Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in associated monitoring systems. Facilitates the ingress, implementation, and egress of advanced client trouble / change requests for the Lumen managed DDoS product.

The Lead Information Security Engineer is expected to perform as shift lead, including basic managerial duties, escalation support and on-call. Provides mentoring, training, and escalation support for Engineer I and II SOC personnel.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

• Perform complex changes within the managed security environment
• Manage and resolve customer fault, service outage and impairment events
• Monitor, triage, and respond to alerts for client security events. Investigation and resolution of impairment scenarios on Managed DDoS Security products.
• Research and implement customer generated change requests for Managed DDoS Security products
• Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s
• Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure
• Present as technical expert delivering solutions to clients, internal business, and third-party vendors. Develop enhancements to existing solutions, promote creation of new tools, processes, and applications
• Directly support, train and mentor tier I and II colleagues
• Possess exceptional customer service skills
• Multi-task during events
• Communicate effectively with managers, customers, and vendors
• Maintain solid working relationships, including collaborative technical activities with peers
• Strong written and verbal communication skills
• Analytical and problem-solving skills
• Attention to detail with good organizational capabilities
• Prioritize with good time management skills
• Demonstrate collaboration/cooperation with other Service Assurance teams outside of the SOC (IP/Ethernet, Transport, etc.)
• Regularly observed communication with peers and other functional SOC teams on selected collaboration platforms (Teams, Skype, phone, etc.)
• Work within multiple ticketing platforms and accept/update/close tickets in order received.

What We Look For in a Candidate

• 5-7 years in a Security Operations environment
• Certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco or Checkpoint.
• Demonstrated understanding of Denial of Service concepts and attack vectors, mitigation options

Demonstrated proficiency in routing and networking skills, including the ability to:

• Troubleshoot BGP and BGP community strings
• Review and analyze packet captures
• Trace customer or attack traffic through our global backbone
• Understand and be able to modify policies/prefix lists on multiple router platforms
• Troubleshoot GRE Tunnels issues
• Stay abreast of new attack vectors and interface with customers, other SOC engineers, and Ops Engineering regarding new vectors and mitigation techniques
• Expert level knowledge and skills of at least one programming language (Python preferred)

Security industry certifications (examples):

• CISSP
• CRISC
• CISM
• Security+
• CCNA
• ACIA
• CEH
• ITIL Foundations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Application Deadline: 03/19/2025