Lead, Inclusive Design & Accessibility Strategy

Unum Ireland; Atlanta (GA); On-site; USD 109,000 - 224,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid time off

Job summary

Unum seeks a Director of Inclusive Design & Accessibility to lead a centralized UX practice and embed accessibility across the SDLC. This onsite, campus-based role combines people leadership with governance, tooling, and cross-functional influence to elevate inclusive design enterprise-wide.

You will champion WCAG conformance, collaborate with Product, Engineering, Legal, and Compliance, and define scalable standards and playbooks for ongoing improvement.

Qualifications

• Bachelor's degree or equivalent relevant experience in UX, design, technology, engineering, business, or a related field.
• Typically, 10 or more years of progressive experience in UX, digital product development, accessibility, or related disciplines, including people leadership.
• Demonstrated experience developing talent, planning capacity, assigning work, and building design capability in a complex organization.
• Deep working knowledge of WCAG and the ability to translate success criteria into practical design, content, engineering, and testing expectations.
• Working knowledge of ADA, Section 508, and related U.S. accessibility requirements, with judgment about when to engage Legal and Compliance.
• Hands-on familiarity with assistive technologies and evaluation methods, including screen readers, keyboard operation, magnification, voice input, automated checks, and manual testing.
• Expertise in user-centered design, interaction design, information architecture, prototyping, usability evaluation, design critique, and design systems.
• Experience integrating UX and accessibility into Agile product delivery with Product, Engineering, Quality, and business partners.
• Strong coaching, facilitation, executive communication, influence, change leadership, prioritization, and conflict-resolution skills.
• Preferred Qualifications Accessibility credential such as IAAP CPACC, WAS, or CPWA, or equivalent demonstrated expertise.

Responsibilities

• Lead UX Design Talent & Practice.
• Manage, coach, and develop UX designers through performance management, career development, succession planning, and ongoing feedback.
• Align assignments, capacity, and skills with product priorities; identify staffing and capability gaps.
• Set expectations for design quality, inclusive design, user-centered methods, documentation, collaboration, and professional practice.
• Provide design leadership across digital products, balancing user needs, business outcomes, usability, and accessibility.
• Build an inclusive, psychologically safe culture of learning, accountability, and continuous improvement.
• Advance inclusive, user-centered design
• Champion diverse user needs, contexts, abilities, and barriers from discovery through production.
• Establish practices for research collaboration, usability evaluation, accessible annotations, design-system use, and cross-functional handoffs.
• Guide teams in applying inclusive design and accessibility to interactions, information architecture, content, prototypes, and production experiences.

Skills

Leadership

UX design

Accessibility

User-centered design

Agile collaboration

Education

Bachelor's degree or equivalent

Job description

Unum seeks a Director of Inclusive Design & Accessibility to lead a centralized UX practice and embed accessibility across the SDLC. This onsite, campus-based role combines people leadership with governance, tooling, and cross-functional influence to elevate inclusive design enterprise-wide.

You will champion WCAG conformance, collaborate with Product, Engineering, Legal, and Compliance, and define scalable standards and playbooks for ongoing improvement.