Casino Surveillance Supervisor – Lead & Protect Assets

Parx Casino; Shippensburg (Cumberland County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision after 90 days

Paid Time off

401K with partial company match

Short and Long Term Disability

Employee Dining Room

Free Uniforms and Parking

Bright Funds Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Company swag

Job summary

Parx Casino is seeking a Surveillance Manager to lead a team, protect casino operations, and ensure regulatory compliance. You will oversee scheduling, investigations, and daily surveillance activities while coordinating with security to safeguard customers and property.

The role requires 1 year+ in a supervisory surveillance role, strong organization and communication, and the ability to handle high-pressure situations across all shifts.

Qualifications

• High School Diploma or GED required.
• At least 1 year in a management/supervisory role in surveillance or related field preferred.
• Excellent organizational and planning skills with strong communication and integrity.
• Ability to handle stressful, volatile situations with poise and confidence.
• Available to work all shifts and weekends/holidays as required.
• Effective English communication in both spoken and written forms.
• Knowledge of state and local laws and regulations.

Responsibilities

• Motivate surveillance agents to stay diligent and proactive.
• Implement strategies to ensure operational integrity and protection of assets.
• Monitor performance of agents against service standards.
• Facilitate daily surveillance department activities and procedures.
• Partner with security to take immediate action to protect customers and assets.
• Prepare work schedules for surveillance staff.
• Collaborate with security to conduct investigations and prepare reports.
• Prepare purchasing requests to maintain inventory for surveillance.
• Assist with hiring, training, and scheduling of agents; document feedback.
• Detect presence of anyone excluded or ejected from the casino as required.
• Regularly review departmental job descriptions for relevance.
• Perform all other duties as assigned.

Skills

Leadership

Communication

Integrity

English proficiency

Education

High School Diploma or GED

Job description

Parx Casino is seeking a Surveillance Manager to lead a team, protect casino operations, and ensure regulatory compliance. You will oversee scheduling, investigations, and daily surveillance activities while coordinating with security to safeguard customers and property.

The role requires 1 year+ in a supervisory surveillance role, strong organization and communication, and the ability to handle high-pressure situations across all shifts.