Lead HVAC Technician & Field Operations Leader

One Hour Heating & Air Conditioning; San Ramon (CA); On-site; USD 51,000 - 73,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Job summary

One Hour Heating & Air Conditioning in California is seeking a Lead HVAC Technician / Field Operations Lead to oversee advanced service and maintenance on residential and light commercial systems while guiding the technician team. This role ensures high-quality workmanship, strong customer experience, and smooth coordination with dispatch and management.

You will mentor technicians, coordinate daily field operations, handle escalations, and help shape our standards in a founder-led startup

Qualifications

• High school diploma or equivalent required.
• 3–5+ years HVAC service experience in residential/light commercial.
• Strong diagnostic and technical skills.
• Leadership ability or prior mentoring experience.
• NATE certification preferred and customer-service mindset.

Responsibilities

• Performs advanced diagnostics, service, repair, and maintenance on residential and light commercial HVAC systems.
• Leads, mentors, and supports HVAC technicians in the field; provides guidance on technical issues, job quality, and customer communication.
• Acts as the field point-person for daily operations, coordinating with dispatch and management to ensure efficient scheduling and job completion.
• Handles complex or escalated service calls and provides on-site problem resolution.
• Reviews job quality, workmanship, and safety practices; ensures adherence to company standards.
• Supports onboarding and training of new technicians.
• Maintains a clean, organized work area and ensures technicians follow cleanliness and professionalism standards.
• Promotes a safety-first culture and models safe work practices at all times.
• Communicates clearly with customers, technicians, and office staff to ensure smooth service delivery.
• Assists management with operational tasks such as inventory checks, job follow-ups, and workflow improvements.

Skills

Leadership

Diagnostic skills

Customer service

Communication

Problem solving

Education

High school diploma

NATE certification preferred

Job description

One Hour Heating & Air Conditioning in California is seeking a Lead HVAC Technician / Field Operations Lead to oversee advanced service and maintenance on residential and light commercial systems while guiding the technician team. This role ensures high-quality workmanship, strong customer experience, and smooth coordination with dispatch and management.

You will mentor technicians, coordinate daily field operations, handle escalations, and help shape our standards in a founder-led startup