Lead HVAC Service Technician

H.J. Faust, Inc; Burlington (WI); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Year-round employment

Medical, dental, and vision insurance

IRA or 401(k) with company match

Discretionary profit sharing

$10,000 life insurance

Performance-based bonus

HSA and FSA benefits

Accrued PTO

Tool/boot allowance after year one

Employee discounts

Job summary

H.J. Faust, Inc. in Burlington, WI is seeking a Lead HVAC Service Technician to diagnose complex residential heating and cooling problems and lead other technicians to deliver exceptional service.

The role emphasizes mentoring, quality workmanship, and strong customer communication, with year-round employment and comprehensive benefits. Competitive pay ranges by experience.

Qualifications

• Extensive hands-on residential HVAC service and repair experience.
• Strong diagnostic abilities across heating and cooling equipment.
• EPA certification and relevant HVAC credentials.
• Willingness to mentor and share technical knowledge.

Responsibilities

• Diagnose and repair complex residential heating and cooling system issues.
• Troubleshoot furnaces, air conditioners, heat pumps, and related components.
• Perform advanced electrical and mechanical diagnostics to identify root causes.
• Resolve recurring equipment issues and challenging service calls.
• Provide technical guidance and support to developing technicians.
• Explain diagnostic findings and repair recommendations to homeowners.
• Maintain accurate service documentation and follow safety standards.
• Take ownership of repair quality and customer satisfaction.

Skills

HVAC service experience

Diagnostics ability

Mentor/leadership

Customer service

Education

EPA certification

Job description

Lead HVAC Service Technician - Lead with Expertise, Deliver with Pride!

Location: Burlington, WI | Full-Time

Are you an experienced HVAC Service Technician who excels at diagnosing challenging problems and enjoys sharing your knowledge with others?

H.J. Faust, Inc. is looking for a skilled Lead HVAC Service Technician who takes pride in solving complex technical issues, delivering exceptional service, and helping other technicians grow.

Since 1978, our family-owned company has served Burlington and surrounding communities through quality workmanship and genuine customer care. We value technical expertise, professional development, and employees who take ownership of their work!

Proud to Support Our Community

We're committed to caring for the community that has supported us for decades! Through Lennox's Feel the Love program, our team helps provide new heating systems and installations at no cost to local households in need. We also support the Burlington Turkey Trot benefiting Love, Inc., the Tall Tales Music Festival, and Transitional Living Center. Whether helping a neighbor stay warm or supporting a local fundraiser, we believe in making a positive impact.

Pay Range: $36-$45/hr depending on experience

Our Benefits

• Year-round employment
• Medical, dental, and vision insurance
• 100% company-paid employee dental and vision coverage
• IRA or 401(k) retirement options with company match
• Discretionary profit sharing
• $10,000 company-paid life insurance
• Performance-based bonus opportunities
• HSA and FSA benefits
• Accrued PTO
• Technical training and company workwear
• $200 tool or boot allowance after one year
• Employee discounts and referral program

What You'll Do

• Diagnose and repair complex residential heating and cooling system issues
• Troubleshoot furnaces, air conditioners, heat pumps, and related components
• Perform advanced electrical and mechanical diagnostics to identify root causes
• Resolve recurring equipment issues and challenging service calls
• Provide technical guidance and support to developing technicians
• Explain diagnostic findings and repair recommendations to homeowners
• Maintain accurate service documentation and follow safety standards
• Take ownership of repair quality and customer satisfaction

What We're Looking For

• Extensive hands-on residential HVAC service and repair experience
• Strong diagnostic abilities across heating and cooling equipment
• Ability to independently resolve complex electrical and mechanical issues
• Knowledge of refrigerant circuits, airflow, and HVAC controls
• Commitment to quality workmanship and minimizing callbacks
• Strong communication and customer service skills
• Willingness to mentor and share technical knowledge
• EPA certification and relevant HVAC credentials

Bring your expertise to a company that values your skills, leadership, and commitment to excellence.