Lead HVAC Controls Technician – Field Service

Johnson Controls; Charlotte (NC); On-site; USD 103,155,000 - 143,270,000; Full time

Job summary

Johnson Controls in Charlotte, NC is seeking an experienced HVAC controls service supervisor to lead field technicians and contribute to commissioning and service work across BMS and HVAC control systems.

You will plan monthly routes, coordinate technicians, troubleshoot, and ensure safety, quality, and on-time service while collaborating with sales, operations, and other teams. Proficiency with BACnet, Modbus, LonWorks and related controls is required.

Qualifications

• 6-10 years in BMS, HVAC controls, installation, commissioning, service or troubleshooting.
• Hands-on controller programming, sensor/actuator calibration, and onsite system verification.
• Working knowledge of BACnet, Modbus, LonWorks.
• Experience commissioning HVAC equipment such as chillers, AHUs, FCUs, cooling towers, pumps, and VAVs.
• Ability to read wiring diagrams, service documentation, and handover records accurately.
• Strong verbal and written communication in English.

Responsibilities

• Lead and support assigned field technicians through day-to-day service execution and on-site coordination.
• Plan monthly routes and balance workload, service demand, and customer priorities.
• Perform and oversee commissioning, servicing, troubleshooting, and replacement work on BMS and HVAC control systems.
• Support installation, integration, and programming of controllers, sensors, actuators, and related field devices.
• Carry out system verification, point-to-point checks, functional testing, calibration, backups, and service reporting.
• Review serviced account needs, customer feedback, and operational performance to improve delivery and satisfaction.
• Collaborate with sales, operations, and other internal teams to support service growth, staffing needs, and escalation handling.
• Coach, develop, and support technicians while maintaining a strong focus on safety and quality.
• Contribute to bid, estimate, and operational review activities when required.

Skills

Team leadership

Field service coordination

Verbal & written English

Troubleshooting

Education

Bachelor's or Diploma in Electrical/Electronics/Instrumentation/Mechanical Engineering

Tools

BACnet

Modbus

LonWorks

Job description

Johnson Controls in Charlotte, NC is seeking an experienced HVAC controls service supervisor to lead field technicians and contribute to commissioning and service work across BMS and HVAC control systems.

You will plan monthly routes, coordinate technicians, troubleshoot, and ensure safety, quality, and on-time service while collaborating with sales, operations, and other teams. Proficiency with BACnet, Modbus, LonWorks and related controls is required.