Lead HR Systems Design (SAP SuccessFactors)

Royal Caribbean International; Miami (FL); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

On-site in Mexico City

Job summary

Royal Caribbean Group seeks a Lead, HR System Design to hands‑on configure, maintain, and improve HR technology platforms including SAP SuccessFactors and custom applications. You will partner with HR, IT, and business stakeholders to implement solutions, manage releases, and ensure system usability. The role reports to the Sr.

Manager, HR System Design and is based onsite in Mexico City. Strong configuration, testing, and documentation skills are essential for success in this hands‑on technical

Qualifications

• 6+ years of experience supporting HR technology, HRIS platforms, CAM tools, or enterprise applications.
• 2+ years of hands‑on configuration and administration experience of SAP SuccessFactors or Custom Applications.
• Experience configuring and supporting one or more SuccessFactors modules and/or Crew Movement tools.
• Experience supporting integrated ecosystems involving SAP SuccessFactors, Salesforce, ServiceNow, or related enterprise applications.
• Strong understanding of HR processes and HR technology solutions.

Responsibilities

• Perform hands‑on configuration and maintenance of HR & CAM platforms, including SAP SuccessFactors, custom applications, and related HR systems.
• Configure business rules, workflows, security roles, permissions, fields, page layouts, templates, and system settings based on approved business requirements.
• Support implementation of new system functionality, enhancements, integrations, and releases.
• Troubleshoot system issues and identify root causes in partnership with technical and business teams.
• Execute platform updates and configuration changes in accordance with established governance processes.
• Maintain system documentation, configuration workbooks, and technical specifications.
• Support data integrity, system usability, and process standardization across HR applications.
• Serve as a subject matter expert for assigned HR technology platforms.
• Strong Configuration Capability in the core applications.
• Support intake activities and document enhancement requests, defects, and operational support needs.
• Translate approved business requirements into detailed system configuration and technical specifications.
• Collaborate with stakeholders to clarify requirements and assess solution feasibility.
• Maintain technical backlog items and provide effort estimates for configuration activities.
• Ensure requirements are accurately reflected within system designs and configurations.

Skills

HRIS platforms

SAP SuccessFactors

Configuration & admin

SDLC testing

Stakeholder collaboration

Strong communication

Tools

Salesforce

ServiceNow

Custom Applications

Job description

Royal Caribbean Group seeks a Lead, HR System Design to hands‑on configure, maintain, and improve HR technology platforms including SAP SuccessFactors and custom applications. You will partner with HR, IT, and business stakeholders to implement solutions, manage releases, and ensure system usability. The role reports to the Sr.

Manager, HR System Design and is based onsite in Mexico City. Strong configuration, testing, and documentation skills are essential for success in this hands‑on technical