Lead Housing Programs Supervisor - Permanent Subsidies

Connections for the Homeless; Evanston (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Connections for the Homeless in Evanston, IL seeks a Housing Programs Supervisor – Permanent Subsidies to lead a team of Supportive Housing Case Managers delivering wraparound services in permanent subsidies and family bridge housing. The role emphasizes harm reduction, trauma-informed care, and collaboration with landlords and community resources.

The supervisor oversees staffing, program development, and grant compliance, ensuring intake, eligibility, service plans, and outcome surveys are

Qualifications

• Deep understanding of harm reduction and trauma-informed care and their impact on participants.
• Experience working with people experiencing homelessness.

Responsibilities

• Directly supervises Case Managers in permanent subsidies programs.
• Participates in hiring, onboarding, performance evaluations, and disciplinary decisions for supervised staff.
• Oversees staff workload distribution, scheduling, and performance accountability.
• Supports the Housing Programs Manager in overseeing day-to-day operations of the programs.
• Facilitates and documents weekly one-on-one supervision with each Case Manager and facilitates regularly scheduled team meetings in collaboration with the Housing Programs Manager.
• Assists with tenant emergencies, conflict mediation, and ensuring adherence to safety protocols.
• Gains knowledge of and assists staff in coordinating referrals to community resources, services, and support systems.
• Ensures that Case Managers complete intake and eligibility documentation, annual paperwork, service plans, and outcome surveys.
• Participates in the Manager on Duty (MOD) rotation of coaching and supporting staff 24 hours a day for the week on call.
• Monitors staff onboarding/orientation, training and performance and ensure staff is in compliance with all grant required trainings.
• Ensures data collection, site procedures, staff training, and other activities are aligned with grant requirements and agency standards.
• Ensures the timely and accurate entry of all required data and produces required reports in accordance with grant and agency standards.
• Works with Housing Programs Manager and management team to develop effective programs and operations.
• Participates in various Program Manager and Manager trainings, teams, and meetings to represent program perspective and ensure implementation of agency wide philosophies of care and procedures.
• Plans and implements groups, activities, and celebrations with staff and program participants.
• Supports staff in developing and implementing curriculum to support program participants.
• Coordinates internally with other departments to manage the day-to-day needs and strengths of program participants.
• Builds and maintains relationships with landlords
• Supports Case Managers in finding units and mediating between landlords and participants to resolve issues impacting tenancy.
• Adheres to the Code of Conduct and Core Values of Connections for the Homeless and does job duties using operational frameworks of Trauma Informed Care and Harm Reduction.
• Performs other duties as assigned.
• Ensures staff are in compliance with all grant-required trainings.

Skills

Harm reduction principles

Trauma-informed care

Leadership / supervision

Bilingual Spanish/English

Education

Master's degree in social work or related field

LCSW or LCPC certification (desirable)

Tools

Grant management

Budget development

Job description

Connections for the Homeless in Evanston, IL seeks a Housing Programs Supervisor – Permanent Subsidies to lead a team of Supportive Housing Case Managers delivering wraparound services in permanent subsidies and family bridge housing. The role emphasizes harm reduction, trauma-informed care, and collaboration with landlords and community resources.

The supervisor oversees staffing, program development, and grant compliance, ensuring intake, eligibility, service plans, and outcome surveys are