Housing Programs Supervisor- Permanent Subsidies

Connections for the Homeless; Evanston (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Connections for the Homeless in Evanston, IL seeks a Housing Programs Supervisor – Permanent Subsidies to lead a team of Supportive Housing Case Managers delivering wraparound services in permanent subsidies and family bridge housing. The role emphasizes harm reduction, trauma-informed care, and collaboration with landlords and community resources.

The supervisor oversees staffing, program development, and grant compliance, ensuring intake, eligibility, service plans, and outcome surveys are

Qualifications

• Deep understanding of harm reduction and trauma-informed care and their impact on participants.
• Experience working with people experiencing homelessness.

Responsibilities

• Directly supervises Case Managers in permanent subsidies programs.
• Participates in hiring, onboarding, performance evaluations, and disciplinary decisions for supervised staff.
• Oversees staff workload distribution, scheduling, and performance accountability.
• Supports the Housing Programs Manager in overseeing day-to-day operations of the programs.
• Facilitates and documents weekly one-on-one supervision with each Case Manager and facilitates regularly scheduled team meetings in collaboration with the Housing Programs Manager.
• Assists with tenant emergencies, conflict mediation, and ensuring adherence to safety protocols.
• Gains knowledge of and assists staff in coordinating referrals to community resources, services, and support systems.
• Ensures that Case Managers complete intake and eligibility documentation, annual paperwork, service plans, and outcome surveys.
• Participates in the Manager on Duty (MOD) rotation of coaching and supporting staff 24 hours a day for the week on call.
• Monitors staff onboarding/orientation, training and performance and ensure staff is in compliance with all grant required trainings.
• Ensures data collection, site procedures, staff training, and other activities are aligned with grant requirements and agency standards.
• Ensures the timely and accurate entry of all required data and produces required reports in accordance with grant and agency standards.
• Works with Housing Programs Manager and management team to develop effective programs and operations.
• Participates in various Program Manager and Manager trainings, teams, and meetings to represent program perspective and ensure implementation of agency wide philosophies of care and procedures.
• Plans and implements groups, activities, and celebrations with staff and program participants.
• Supports staff in developing and implementing curriculum to support program participants.
• Coordinates internally with other departments to manage the day-to-day needs and strengths of program participants.
• Builds and maintains relationships with landlords
• Supports Case Managers in finding units and mediating between landlords and participants to resolve issues impacting tenancy.
• Adheres to the Code of Conduct and Core Values of Connections for the Homeless and does job duties using operational frameworks of Trauma Informed Care and Harm Reduction.
• Performs other duties as assigned.
• Ensures staff are in compliance with all grant-required trainings.

Skills

Harm reduction principles

Trauma-informed care

Leadership / supervision

Bilingual Spanish/English

Education

Master's degree in social work or related field

LCSW or LCPC certification (desirable)

Tools

Grant management

Budget development

Job description

Brief Description

Summary of Position: The Housing Programs Supervisor – Permanent Subsidies is responsible for directly supervising a team of Supportive Housing Case Managers and/or Aftercare Case Managers who are serving individuals and families in our Permanent Supportive Housing Programs, Family Bridge Program, and in other housing where intensive wraparound services would not otherwise be available. The goal of these programs is to support participants in maintaining their permanent housing. The services are delivered using Harm Reduction, Trauma Informed Care, Positive Youth Development, and nonviolent crisis intervention practices.

Brief Description

Summary of Position: The Housing Programs Supervisor – Permanent Subsidies is responsible for directly supervising a team of Supportive Housing Case Managers and/or Aftercare Case Managers who are serving individuals and families in our Permanent Supportive Housing Programs, Family Bridge Program, and in other housing where intensive wraparound services would not otherwise be available. The goal of these programs is to support participants in maintaining their permanent housing. The services are delivered using Harm Reduction, Trauma Informed Care, Positive Youth Development, and nonviolent crisis intervention practices.

Supervisory

Specific Duties

• Directly supervises Case Managers in the permanent subsidies programs.
• Participates in hiring, onboarding, performance evaluations, and disciplinary decisions for supervised staff.
• Provides recommendations regarding hiring, termination, promotion, and compensation decisions that carry significant weight.
• Oversees staff workload distribution, scheduling, and performance accountability.
• Supports the Housing Programs Manager in overseeing day-to-day operations of the programs.
• Facilitates and documents weekly one-on-one supervision with each Case Manager and facilitates regularly scheduled team meetings in collaboration with the Housing Programs Manager
• Assists with tenant emergencies, conflict mediation, and ensuring adherence to safety protocols.
• Gains knowledge of and assists staff in coordinating referrals to community resources, services, and support systems.
• Ensures that Case Managers complete intake and eligibility documentation, annual paperwork, service plans, and outcome surveys
• Participates in the Manager on Duty (MOD) rotation of coaching and supporting staff 24 hours a day for the week on call
• Monitors staff onboarding/orientation, training and performance and ensure staff is in compliance with all grant required trainings
• Ensures data collection, site procedures, staff training, and other activities are aligned with grant requirements and agency standards.
• Ensures the timely and accurate entry of all required data and produces required reports in accordance with grant and agency standards.

Program Development

• Works with Housing Programs Manager and management team to develop effective programs and operations
• Participates in various Program Manager and Manager trainings, teams, and meetings to represent program perspective and ensure implementation of agency wide philosophies of care and procedures
• Plans and implements groups, activities, and celebrations with staff and program participants.
• Supports staff in developing and implementing curriculum to support program participants

Community Relations

• Coordinates internally with other departments to manage the day-to-day needs and strengths of program participants.
• Builds and maintains relationships with landlords
• Supports Case Managers in finding units and mediating between landlords and participants to resolve issues impacting tenancy

Other

• Adheres to the Code of Conduct and Core Values of Connections for the Homeless and does job duties using operational frameworks of Trauma Informed Care and Harm Reduction.
• Performs other duties as assigned.
• Ensures staff are in compliance with all grant-required trainings.

Requirements

• Deep understanding of principles of harm reduction and trauma-informed care, and the impact of severe mental illness on individuals and their families
• Experience working with populations who are experiencing homelessness

The Following Qualifications Are Highly Desirable

• LCSW or LCPC certification
• Master’s degree in social work or related field or equivalent experience
• Experience with private and public grant management, including metric and budget development
• Bilingual Spanish/English
• 2+ years of supervisory or team leadership experience in human services or a related field preferred.

Other Requirements

• Valid Illinois Driver’s License and ability to drive regularly as an essential function of the position.
• Must maintain an acceptable driving record consistent with agency insurance requirements.
• Work is performed in community-based settings and may involve exposure to individuals experiencing crisis, behavioral health challenges, or housing instability.
• Flexible schedule – may be required to attend after hours’ meetings or respond to emergencies
• Able to work independently and with diverse populations
• Excellent speaking, writing, and interpersonal skills.
• Employment is contingent upon successful completion of a criminal background check and verification of tuberculosis screening consistent with agency and funder requirements.

Summary

For nearly 40 years, Connections for the Homeless has served and catalyzed our community to end homelessness, one person at a time. Each year we provide eviction prevention, shelter, and housing services to 4,000 people from across north suburban Cook County. Beyond providing direct services we also operate a robust advocacy and community organizing program to address the root causes of homelessness. The COVID pandemic accelerated our growth in the depth and breadth of services we offer and the organizational infrastructure to sustain this highly impactful organization. Connections is a radically reshaped organization deeply committed to demonstrating our core values in all relationships with participants, colleagues, donors, partners, and volunteers.

Join our dedicated team at Connections for the Homeless, where we blend a commitment to making a difference with a competitive rewards package. Our full-time employees enjoy a range of benefits, consciously crafted through an equitable lens, to support their well-being and professional growth.

At Connections for the Homeless, we recognize that supporting our employees is essential in achieving our mission. We are ready to invest in you as you make a difference in our community. We can't wait for you to join us!