Lead Housekeeping Supervisor — Hotel Operations

Holiday Inn Express & Suites Peru; Peru (IL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

401K with matching

Paid time off

Hotel discounts

Job summary

Holiday Inn Express & Suites Peru is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, train staff, and ensure exceptional guest service while maintaining safety and cleanliness standards.

This role reports to the Operations Manager in the Rooms department, requires flexibility including weekends and holidays, and emphasizes teamwork, attention to detail, and the ability to lift up to 50 lbs.

Qualifications

• High School Diploma or GED; relevant work experience required.
• Prior housekeeping or hotel experience and strong supervision skills.
• Excellent vision for conducting inspections and reading reports.
• Friendly demeanor with strong communication, organizational, and customer service skills.
• Experience with Windows-based software is preferred.

Responsibilities

• Supervise and inspect cleaning of guest rooms, public areas, and back-of-house spaces.
• Manage rotational and special cleaning projects.
• Address guest requests and concerns to ensure satisfaction.
• Maintain open communication with team members and departments, fostering a positive work environment.
• Ensure compliance with safety, sanitation, and operational standards.
• Report maintenance issues to engineering for prompt resolution.
• Handle lost and found items and respond to inquiries.
• Participate in hotel meetings and committees as needed.
• Ability to lift up to 50 lbs and stand/walk for extended periods.
• Must perform tasks involving reaching, bending, and twisting.

Skills

Supervision

Customer Service

Communication

Organizational Skills

Education

High School Diploma or GED

Tools

Windows-based software

Job description

Holiday Inn Express & Suites Peru is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, train staff, and ensure exceptional guest service while maintaining safety and cleanliness standards.

This role reports to the Operations Manager in the Rooms department, requires flexibility including weekends and holidays, and emphasizes teamwork, attention to detail, and the ability to lift up to 50 lbs.