Lead Housekeeping Supervisor — Guest Focused & Fast-Paced

MCR; Seguin (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance- 100%

available after 30 days of employment

Job summary

The Housekeeping Supervisor at MCR is responsible for ensuring efficient operations across rooms, front and back of house, public areas, and laundry. You may cover Executive Housekeeper duties in their absence and supervise housekeeping staff on days when not leading executive tasks.

Key duties include managing guest requests, VIP coordination, daily team stand-ups, room inspections, supply management, scheduling, and adherence to safety standards.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.Neverwork while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Manage Guest Request Log: Review log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• VIP Management: Monitor all VIPs, special guests, and requests.
• Oversee Housekeeping Team: Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day in the absence of the Executive Housekeeper.
• Room Inspection: Inspect rooms and ensure the quality and cleanliness of all guest rooms and public spaces in the hotel in the absence of the Executive Housekeeper.
• Storage Rooms: Maintaining the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.
• Pre-Cleaning Duties: such as stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Trash and Linen Removal and Replacement: Remove all trash and dirty linen from guest rooms, replacing bed linens and replenishing guest room supplies.
• Deep Cleaning: Conducting deep cleaning activities as needed within the guest room in conjunction with the maintenance department.
• Departmental Meetings: Conduct daily department meetings with housekeeping staff in the absence of the Executive Housekeeper.
• Supply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Inventory: Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Maintenance Requests: Monitor work orders and submit to Engineering department according to procedures; Follow up to ensure completion in the absence of the Executive Housekeeper.
• Status Reports: Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper.
• Lost and Found: Maintain and monitor "Lost and Found" procedures and policies according to standards.
• Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
• Key Control: Maintain a key control system for the department.

Skills

Can-Do Attitude

Communication Skills

Follow Guidelines

Handle Pace and Pressure

Listening and Conflict Resolution

Job description

The Housekeeping Supervisor at MCR is responsible for ensuring efficient operations across rooms, front and back of house, public areas, and laundry. You may cover Executive Housekeeper duties in their absence and supervise housekeeping staff on days when not leading executive tasks.

Key duties include managing guest requests, VIP coordination, daily team stand-ups, room inspections, supply management, scheduling, and adherence to safety standards.