Housekeeping Manager

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Hotels & Resorts in Fort Lauderdale seeks a Housekeeping Supervisor to oversee housekeeping and laundry operations, ensuring Omni standards and guest satisfaction across rooms and public spaces. You’ll support scheduling, inventories, cost controls, and staff development while partnering with Front Desk and Engineering.

Qualified candidates bring supervisory experience in a full-service hotel, strong leadership, and excellent English communication to maintain high cleanliness and guest

Qualifications

• Prior Housekeeping Supervisory/Management experience required.
• Supervisory experience in upscale, full-service hotel environment strongly preferred.
• Exceptional knowledge of housekeeping operations, inventories, turndown service, VIP guest needs, inspections, safety and health standards.
• Must demonstrate leadership, delegation, training, and staff development abilities.
• Ability to communicate clearly in English with guests and staff.

Responsibilities

• Provides courteous, personalized guest service and responds promptly to inquiries and complaints.
• Resolves difficult guest problems while maintaining good guest relationships.
• Maintains open communication with all departments and guests to ensure consistent service.
• Assists with opening/PM shift, turnover, uniforms, purchasing, scheduling and payroll cost controls.
• Oversees Housemen and Laundry Department functions and maintains inventories.
• Supports energy conservation efforts and upholds Omni standards of cleanliness.

Skills

Supervisory experience

Leadership skills

English communication

Organization skills

Shift flexibility

Housekeeping knowledge

Tools

Perfect Room

Opera

Alice

Synergy

SALTO key system

Microsoft Office

Kronos

Birchstreet

Job description

JOB PURPOSE

To assist in managing of all housekeeping and laundry functions. To participate in quality assurance for housekeeping department and department cost control measures. To provide support to the executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance and consistently setting a good example.

ESSENTIAL JOB FUNCTIONS

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assists Housekeeping leadership team with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Kronos and payroll cost controls.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms daily.
• Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc.
• Identifies all cleaning defects and reassigns them to the responsible Guest Room Attendant. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper daily.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.
• Overseeing the Laundry Department and all its functions.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

QUALIFICATIONS

• Prior Housekeeping Supervisory/Management experience required.
• Previous supervisory experience in an upscale, full-service hotel environment strongly preferred.
• Exceptional knowledge and understanding of housekeeping operations, to include managing inventories, turndown service, special needs of VIP guests, room assignments, inspections, safety, and health standards.
• Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
• Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests
• Able to set priorities for the Housekeeping team and provide feedback to others that enhances performance.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, managing quick turns and high occupancies.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Must be able to work a variety of shifts, including weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS

• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms, hands, and legs.
• May work both indoors and outdoors.

TOOLS & EQUIPMENT

• Desktop computer (Perfect Room, Opera, Alice, Synergy, SALTO key system, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine and push to talk radio dispatch.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.