Lead Housekeeping Supervisor — Boutique Hotel

Kimpton Hotels & Restaurants; Nashville (TN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Kimpton Hotels & Restaurants in Nashville is seeking a Housekeeping Supervisor to oversee the cleanliness and condition of guest rooms, meeting rooms, and public areas, while maintaining a friendly, professional attitude toward guests and staff. You will inspect rooms, report issues, train cleaners, coordinate with Front Desk, and manage daily reports and schedules.

A High School Diploma is preferred with 1 year of customer service experience; flexibility to work mornings, nights, holidays, and

Qualifications

• High School Diploma is preferred.
• 1 year of experience in customer service or similar role.
• Housekeeping supervisory or related job experience is preferred.
• Flexible schedule, able to work mornings, nights, holidays and weekends when needed.

Responsibilities

• Prepare inspection report with the status of all guest rooms at the beginning of the shift.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
• Report any substandard conditions or damage of the guest room to the Housekeeping department.
• Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
• The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action.
• Answer the department telephone using friendly telephone etiquette.
• You’ll help guests with special requests, information, and status of Lost & Found items.
• Check the hotel’s PMS computer for information concerning room status and to enter updated room status.
• Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door.
• Confirm the work schedule for the following day with room cleaners.
• Complete a written report of all room statuses for the Front Desk.
• File all daily reports in the file cabinet.

Skills

Customer service

Shift flexibility

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants in Nashville is seeking a Housekeeping Supervisor to oversee the cleanliness and condition of guest rooms, meeting rooms, and public areas, while maintaining a friendly, professional attitude toward guests and staff. You will inspect rooms, report issues, train cleaners, coordinate with Front Desk, and manage daily reports and schedules.

A High School Diploma is preferred with 1 year of customer service experience; flexibility to work mornings, nights, holidays, and