Lead Housekeeping Supervisor

The Iron Horse Hotel; Milwaukee (WI); On-site; USD 26,000 - 34,000; Full time

Job summary

The Iron Horse Hotel in Milwaukee is seeking a Housekeeping Supervisor to support daily operations, supervise room attendants, housepersons and laundry staff, inspect guestrooms, and coordinate room assignments to the Front Desk. This hands-on role requires a strong leadership presence and a commitment to consistent cleanliness and presentation standards.

The successful candidate will lead by example, train teammates, monitor productivity, and ensure rooms are released accurately and on time,

Qualifications

• Previous hotel housekeeping experience required.
• Previous supervisory or lead housekeeping experience preferred.
• Strong attention to detail and ability to maintain consistent cleanliness standards.
• Ability to lead, coach, and hold team members accountable.
• Flexible availability, including weekends, holidays, and varying shifts based on hotel occupancy and business needs.

Responsibilities

• Supervise daily housekeeping operations and provide direction to room attendants, housepersons, and laundry staff.
• Assign guestrooms and daily responsibilities based on occupancy, arrivals, departures, stayovers, and operational needs.
• Inspect cleaned guestrooms to ensure they meet Hotel cleanliness, maintenance, and presentation standards before being released as ready for occupancy.
• Maintain accurate room statuses within the Hotel’s property management system and communicate discrepancies immediately to the Front Desk.
• Conduct regular inspections of hallways, elevators, public restrooms, lobby areas, stairwells, and other public spaces.
• Ensure housekeeping carts, closets, linen areas, storage rooms, and back-of-house spaces are clean, organized, and properly stocked.
• Identify maintenance concerns during room inspections and promptly report or submit them for repair.
• Respond promptly and professionally to guest requests and housekeeping-related concerns.
• Assist with training and onboarding new housekeeping employees.
• Coach employees on cleaning standards, productivity, safety, guest service, and proper use of equipment and chemicals.
• Monitor employee performance and communicate performance or attendance concerns to management.
• Ensure lost-and-found procedures are followed, and items are properly documented and secured.
• Coordinate closely with Front Desk and Maintenance to maximize room availability and minimize rooms being placed out of service.
• Assist with deep-cleaning programs, preventative maintenance initiatives, and special cleaning projects.
• Verify that all assigned work has been completed before employees leave at the end of their shifts.
• Assist with scheduling and personnel based on occupancy and business levels.
• Clean guestrooms and perform room attendant duties when required due to personnel shortages, employee call-offs, high occupancy, unusually heavy room turns, or other operational needs.
• Assist with laundry, public-area cleaning, or other housekeeping functions when necessary to support the operation.
• Maintain professional communication with employees, guests, and other departments.
• Complete other duties as assigned by Hotel management.

Skills

Leadership

Attention to detail

Communication

Team supervision

Flexibility

Job description

The Iron Horse Hotel in Milwaukee is seeking a Housekeeping Supervisor to support daily operations, supervise room attendants, housepersons and laundry staff, inspect guestrooms, and coordinate room assignments to the Front Desk. This hands-on role requires a strong leadership presence and a commitment to consistent cleanliness and presentation standards.

The successful candidate will lead by example, train teammates, monitor productivity, and ensure rooms are released accurately and on time,