Lead Housekeeping Manager – Luxury Hotel

CoralTree Hospitality Group; Missouri; On-site; USD 42,000 - 64,000; Full time

Job summary

Magnolia STL is seeking a Housekeeping Manager to lead guest room and public area cleaning, laundry operations, and staff. You will oversee scheduling, training, and performance, ensuring high service standards and brand consistency across departments.

Responsibilities include daily assignments, safety, and compliance, plus coaching team members and driving hospitality excellence. Flexible shifts and weekend availability are required.

Qualifications

• High school diploma or GED required; equivalent experience considered.
• Minimum 2 years of supervisory experience, preferably in a high-volume hospitality environment.
• Prior experience in a luxury or Four Diamond property preferred.
• Proficiency in Microsoft Office and property management systems is highly desirable.
• Strong communication skills (verbal and written).
• Ability to perform basic arithmetic and operational reporting.
• Flexible availability, including weekends, holidays, and varied shifts.

Responsibilities

• Maintain exceptional cleanliness and maintenance standards across guest rooms, public areas, and back-of-house spaces.
• Ensure all housekeeping procedures align with departmental and company standards.
• Demonstrate in-depth knowledge of hotel operations, including room types, availability, arrivals/departures, and group activities.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Act as a brand ambassador by delivering consistent, high-quality guest service.
• Lead, train, schedule, and supervise housekeeping and laundry team members.
• Assist in recruitment, hiring, onboarding, and ongoing development of staff.
• Provide coaching, performance management, and regular feedback.
• Foster a positive, collaborative work environment across departments.
• Maintain appropriate staffing levels to meet business demands.
• Prepare and distribute daily room assignment sheets and update as needed throughout shifts.
• Ensure assignments are completed accurately and efficiently.
• Manage key control and communication devices (radios, phones, etc.).
• Conduct routine inspections of rooms and facilities to ensure cleanliness and safety compliance.
• Maintain accurate records and reports related to housekeeping operations.
• Ensure all safety and sanitation standards are consistently met.
• Maintain confidentiality and secure handling of guest information.
• Promote safe work practices and respond effectively in emergency or high‑pressure situations.

Skills

Communication skills

Supervisory experience

Flexibility

Arithmetic & reporting

Staff coaching

Education

High school diploma or GED

Tools

Microsoft Office

Property management systems

Job description

Magnolia STL is seeking a Housekeeping Manager to lead guest room and public area cleaning, laundry operations, and staff. You will oversee scheduling, training, and performance, ensuring high service standards and brand consistency across departments.

Responsibilities include daily assignments, safety, and compliance, plus coaching team members and driving hospitality excellence. Flexible shifts and weekend availability are required.