Lead Housekeeping Manager - Guest Experience & Team Growth

The Olympia Companies; Virginia Beach (VA); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Health coverage

401(k) with discretionary match

Paid time off

7 paid holidays

Earned wage access

Travel discounts

Job summary

The Olympia Companies in Virginia Beach is seeking a housekeeping supervisor to lead room attendants and laundry staff. You will recruit, train, supervise, schedule, and evaluate team performance while maintaining high cleanliness and guest service standards.

This role offers a comprehensive benefits package including health coverage, a 401(k) with discretionary match, paid time off, holidays, earned wage access, and travel discounts. Rate of pay is $58,000–$63,000 annually.

Qualifications

• Experience as a room attendant and 2+ years supervisory experience.
• High school diploma or equivalent.
• Bilingual in Spanish is a plus.

Responsibilities

• Recruit, train, supervise, and evaluate housekeeping staff, including room attendants and laundry personnel.
• Foster a positive work environment and promote teamwork and customer service excellence.
• Develop staff schedules to ensure adequate coverage and efficient operation of the housekeeping department.
• Maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
• Conduct inspections and audits to ensure compliance and address deficiencies promptly.
• Implement quality controls to improve guest satisfaction and uphold property reputation.
• Manage inventory, budgets, and cost controls for housekeeping operations.
• Respond to guest feedback and coordinate with other departments to ensure service excellence.

Skills

Supervisory experience

Guest room servicing

Bilingual Spanish (nice to have)

Education

High school diploma or equivalent

Job description

The Olympia Companies in Virginia Beach is seeking a housekeeping supervisor to lead room attendants and laundry staff. You will recruit, train, supervise, schedule, and evaluate team performance while maintaining high cleanliness and guest service standards.

This role offers a comprehensive benefits package including health coverage, a 401(k) with discretionary match, paid time off, holidays, earned wage access, and travel discounts. Rate of pay is $58,000–$63,000 annually.