Lead Housekeeper & Guest Experience Leader

SpringHill Suites by Marriott Chattanooga North/Ooltewah; Collegedale (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

Telehealth

Franchise Travel Benefits

401(k)

Daily Pay

Leadership & growth

Job summary

SpringHill Suites by Marriott Chattanooga North/Ooltewah is seeking an Executive Housekeeper to lead the housekeeping team and uphold a clean, welcoming guest experience. This role emphasizes leadership, organization, and accountability, coordinating daily with Front Desk and Maintenance to ensure smooth operations.

You will assign rooms, supervise staff, conduct daily walk-throughs, manage supplies, train teammates, and uphold brand standards, with competitive pay and a supportive environment

Qualifications

• 1–2 years of housekeeping supervisory experience
• 3–5 years of hospitality experience preferred
• Strong guest service background
• Positive attitude with professional verbal communication
• Excellent attention to detail and organizational skills
• A true team player who leads calmly and confidently
• Ability to lift, push, pull, or carry up to 25 lbs.
• Ability to stand and walk for up to 100% of the shift

Responsibilities

• Assign rooms and staffing based on availability and workload
• Coordinate daily with Front Desk and Maintenance
• Conduct daily hotel walk-throughs (rooms, common areas, parking lot, sidewalks, trash areas)
• Ensure adequate linens and supplies for daily and overnight needs
• Monitor timeclock usage to ensure accurate scheduling
• Inspect all cleaned rooms and update room status in the system
• Review room productivity and assist with performance evaluations
• Train new housekeepers through hands‑on demonstration and feedback
• Lead by example to promote efficiency, professionalism, and pride in work
• Complete performance reviews and handle corrective action or terminations when necessary
• Manage housekeeping storage areas and inventory (secure, stocked, and organized)
• Ensure carts are clean, stocked, and properly labeled
• Maintain Lost & Found logs and procedures
• Follow all company policies, procedures, and standards

Job description

SpringHill Suites by Marriott Chattanooga North/Ooltewah is seeking an Executive Housekeeper to lead the housekeeping team and uphold a clean, welcoming guest experience. This role emphasizes leadership, organization, and accountability, coordinating daily with Front Desk and Maintenance to ensure smooth operations.

You will assign rooms, supervise staff, conduct daily walk-throughs, manage supplies, train teammates, and uphold brand standards, with competitive pay and a supportive environment