LEAD HOUSEKEEPER (FULL TIME)

TouchPoint Support Services; Carmel (IN); On-site; USD 34,000 - 39,000; Full time

Job summary

TouchPoint Support Services is hiring a full-time LEAD HOUSEKEEPER to supervise, train, and inspect housekeeping staff at Ascension St. Vincent Carmel. The role requires leadership skills and attention to detail, ensuring high standards of cleanliness and guest service. Full-time benefits include healthcare options and retirement plans.

Benefits

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Qualifications

• One year of previous leadership experience is preferred.
• Ability to resolve guest complaints and ensure satisfaction.
• Experience in maintaining high standards of cleanliness.

Responsibilities

• Supervises and trains housekeeping staff to ensure service standards.
• Documents attendance and resolves complaints effectively.
• Inspects areas to confirm cleaning standards and conducts training.

Skills

Leadership

Attention to Detail

Customer Service

Job description

Join to apply for the LEAD HOUSEKEEPER (FULL TIME) role at TouchPoint Support Services

We are hiring immediately for a full-time LEAD HOUSEKEEPER position.

Address: Ascension St. Vincent Carmel - 13500 North Meridian Street, Carmel, IN 46032. Note: online applications accepted only.

Schedule: Full-time schedule. Days may vary, 11:00 pm to 7:30 am, including rotating weekends and holidays; more details upon interview.

Requirement: One year of previous leadership experience is preferred but not required.

Pay Rate: $16.50 per hour.

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID 1419810.

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Application Deadline: Applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

If serving others is in your blood and you thrive on the idea of helping someone heal, TouchPoint is the place for you!

We asked some of our associates why they love working for Touchpoint. Click here to see what they said!

We’re TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension Health hospitals throughout the U.S. But our work isn’t just about cooking, serving, cleaning and transporting patients. We set the stage for healing with sparkling facilities, great food and service.

This is the kind of work that takes a big heart for service and for supporting Ascension’s mission to improve the health of the poor and vulnerable. We’re serious about the role we play in healing – and just as passionate about having fun, supporting each other and serving our communities.

Maybe you have a passion for people and an obsession with service. Or maybe you’re looking for a launchpad for a career managing people. Are you generous and hard working? When you spot a need, are you ready to jump?

Job Summary

Summary: Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards. Assists where necessary to ensure optimum service to guests.

Essential Duties and Responsibilities:

• Provides quality service to customers by providing one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs, and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities. Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios and beepers to assigned staff. Maintains accurate record of such assignments and ensure security of keys.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instructs designated personnel to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team; exhibits professionalism with customers, fellow employees and others.
• Performs other duties as assigned.

Benefits

Both full-time and part-time positions offer benefits including Retirement Plan, Health and Wellness Programs, Discount Marketplace, and more. Full-time positions additionally include Medical, Dental, Vision, Life Insurance, Disability Insurance, and other benefits.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable laws.

About Us

We are TouchPoint Support Services, committed to serving with hospitality at Ascension Health hospitals across the U.S. Our work is about more than cleaning and transporting; it’s about setting the stage for healing and supporting our communities.

Application Process

Applications are accepted on an ongoing basis.