Lead Housekeeper

Reata Glen; San Juan Capistrano (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401k with employer match

Tuition Assistance

Access to on-demand pay

PTO

Job summary

Reata Glen, located in San Juan Capistrano, is seeking a Lead Housekeeper to support the Environmental Services Department and ensure a clean, sanitary community for residents. You will supervise staff, mentor team members, operate light equipment, and monitor quality to maintain high standards.

The role requires English communication, basic arithmetic, and prior supervisory housekeeping experience in a care setting.

Qualifications

• Minimum of one-year of prior housekeeping lead or supervisory experience in a retirement community, hotel or health care setting.
• Minimum of two years of previous housekeeping experience.
• Knowledge of housekeeping and infection control procedures is required.
• Skill in the use of computer software including Microsoft Word and Outlook.
• Good oral and written communications skills.
• Ability to understand and follow instructions in English and communicate effectively with Residents.
• Perform simple arithmetic.
• Ability to communicate in Spanish a plus.

Responsibilities

• Provides team leadership by helping others and supervising staff when the Manager is absent or requests this help.
• Provides mentoring and provides guidance to the Housekeepers and Custodians.
• Drives department specific vehicles such as golf carts, sweeping machines and/or other light equipment to keep grounds clean.
• Monitors the performance of all housekeeping personnel through personal inspections and other quality control techniques; reporting any concerns to department leadership for follow-up.
• Assists with the scheduling of all apartment cleaning and special cleaning projects.
• Communicates daily duty assignments/schedules to housekeeping personnel.
• Unlocking and locking resident units as needed.
• Keeps cleaning equipment in good repair and reports any broken or malfunctioning equipment to their Manager.
• Performs all the duties and responsibilities of a Housekeeper and/or Custodian. Protects Community property/equipment and make sure there are no defects.
• Assists with annual deep cleaning projects and unit turnovers as needed.
• Notifies supervisors about any damages, deficits and disturbances.
• Deal with reasonable complaints/requests with professionalism and patience.
• Observes and notifies supervisor about noticeable changes in a Residents health, demeanor or disposition.
• Other duties as assigned by Department Director.

Skills

Lead housekeeping

Supervisory experience

Infection control knowledge

MS Word

Outlook

Oral and written communication

Arithmetic

Spanish (nice to have)

Tools

Microsoft Word

Outlook

Job description

Full-Time: Monday-Friday, 8:30 AM - 4:30PM

• $23-$24
• LOTS of growth opportunity in a stable & beautiful work environment.
• Fulltime Benefits include PTO, Holidays, Medical, Dental, Vision, Life Insurance, and more.
• 401k with employer match.
• Tuition Assistance.
• Access to on-demand pay.

GENERAL SUMMARY:

The Lead Housekeeper assists in the day-to-day operations of the Environmental Services Department. Ensures that the Community is clean and sanitary at all times. Ensuring floors, walls, vents, fixtures and windows are clean using the proper equipment, appropriate protocol and following the determined cleaning schedule. Provides support to the Manager/Director when requested. Promotes department safety and presents a positive image of Environmental Services Department and Community leadership. Responsible for maintaining excellent relations with the Residents and staff, and promoting good departmental morale.

PRINCIPLE DUTIES:

• Provides team leadership by helping others and supervising staff when the Manager is absent or requests this help.
• Provides mentoring and provides guidance to the Housekeepers and Custodians.
• Drives department specific vehicles such as golf carts, sweeping machines and/or other light equipment to keep grounds clean.
• Monitors the performance of all housekeeping personnel through personal inspections and other quality control techniques; reporting any concerns to department leadership for follow-up.
• Assists with the scheduling of all apartment cleaning and special cleaning projects.
• Communicates daily duty assignments/schedules to housekeeping personnel.
• Unlocking and locking resident units as needed.
• Keeps cleaning equipment in good repair and reports any broken or malfunctioning equipment to their Manager.
• Performs all the duties and responsibilities of a Housekeeper and/or Custodian. Protects Community property/equipment and make sure there are no defects.
• Assists with annual deep cleaning projects and unit turnovers as needed.
• Notifies supervisors about any damages, deficits and disturbances.
• Deal with reasonable complaints/requests with professionalism and patience.
• Observes and notifies supervisor about noticeable changes in a Residents health, demeanor or disposition.
• Other duties as assigned by Department Director.

QUALIFICATIONS:

• Minimum of one-year of prior housekeeping lead or supervisory experience in a retirement community, hotel or health care setting.
• Minimum of two years of previous housekeeping experience.
• Knowledge of housekeeping and infection control procedures is required.
• Skill in the use of computer software including Microsoft Word and Outlook.
• Good oral and written communications skills.
• Ability to understand and follow instructions in English and communicate effectively with Residents.
• Perform simple arithmetic.
• Ability to communicate in Spanish a plus.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Moderate to heavy physical effort 95% of the work day.
• Must be able to stoop, bend, stretch, squat, stand, and walk for up to up to 8 hours per day.
• Must be able to stoop and work from a kneeling position, perform repetitive bending, reaching and stretching.
• Must be able to operate a vacuum, work in confined spaces around furniture and breakable objects, and have constant contact with residents.
• Must be able to lift up to 35 lbs. When lifting over 35 lbs., you are required to ask for assistance.
• Must be able to push and/or pull wheeled carts and equipment generally weighing up to 200 lbs. over tiled and carpeted surfaces for long distances.

Welcome to Reata Glen!

Located in San Juan Capistrano, Reata Glen is a brand new developing CCRC retirement community in Orange County. We are committed to hiring high quality, professional and caring individuals. Through our STAR Core Values, we recognize the importance of supporting, training, and retaining our employees to better serve our residents.

Reata Glen offers an excellent benefits package including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbor 401(k) plan with match.

Come join our dynamic team at a place where you can impact the lives of others!