Lead Hotel Customer Service Agent, RFT, NF-02.

Obsolete Site; Lake Buena Vista (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Obsolete Site seeks a working leader to supervise front desk operations in our hotel environment. You will welcome guests, direct staff, and ensure smooth check-in/check-out, while maintaining accurate records and delivering excellent customer service.

This role requires clear communication, tact, and the ability to handle payments and inquiries. A proactive approach to service and adherence to policies will help you succeed in a fast-paced hospitality setting.

Qualifications

• Work experience in a service-related industry.
• Basic computer skills and ability to use office equipment.
• Strong customer service skills with tact and diplomacy.
• Ability to communicate clearly in English, written and verbal.

Responsibilities

• Assist guests at the front desk and welcome arrivals.
• Directs work and recommends process improvements.
• Check in/out guests and handle payments and receipts.
• Answer inquiries about hotel services and local points of interest.
• Maintain reports, records, and clerical tasks.
• Adhere to appearance policy and pass pre-employment checks.

Skills

Customer service

Communication

Computer skills

Tools

Office equipment

Job description

• As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation.
• Ensures manager's directives and plans are communicated and followed and provides status and information reports as required.
• Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc.
• As working leader: Warmly welcomes and interacts with arriving guests and visitors.
• Checks in and out guests in support of the front desk reception service on an as needed basis.
• Assigns guest room, accepts payment, gives receipt and room keys.
• Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund.
• Cashes travelers and personal checks and secures credit card authorizations.
• Sells hotel services such as tickets for events and shows.
• Provides information on the various hotel services, programs, offerings, and local points of interest.
• Answers guest inquiries on the general lodging layout, parking, and room features.
• Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.
• Performs all related clerical tasks associated with the above functions.
• Work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision.
• Must be able to exercise tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
• Must have the mathematical ability to add, subtract, multiply and divide at the level necessary to complete required reports and the ability to use office automated equipment in the performance of the required duties.
• Must have a friendly, courteous attitude around guests and co workers and be knowledgeable and able to provide information on the local area and points of interest.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be willing to adhere to strict appearance policy
• Appointee is subject to completion of a favorable suitability determination Tier 1 investigation.
• If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty
• Must be available to work days, nights, weekends and holidays.
• Appointment subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3
• Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
• Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT.

All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Work experience directly related to the duties described above in a service related industry.

Basic computer skills.

Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.

Additional information

• Additional selections may be made from this vacancy announcement for up to 60 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
• Please check out our

**To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees.

• Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.