Lead Host

Lettuce-Entertain-You; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance Program - Focusing

Paid Vacation for Qualifying Employees

Blue Cross Blue Shield Medical

Dental & Vision Insurance

Life, Accident Protection & Criticalll

Domestic Partner Benefits

401(k)

Job summary

Lettuce Entertain You’s Sushi-san in Nashville is hiring a Lead Host to coordinate guest seating, reservations and host operations. You’ll be the first and last friendly contact for guests, train new hosts, and partner with management to ensure smooth table turnover and a premier guest experience.

Requirements include at least 2 years of lead host or host experience in a high-volume restaurant, exceptional communication skills, and the ability to stand for long shifts and assist with coat check,

Qualifications

• At least 2 years of host experience in a high-volume restaurant.
• Lead Host is responsible for greeting, seating, reservations and host training.
• Must be able to stand for the full shift and lift up to 50 pounds.
• Excellent customer service and professional demeanor required.

Responsibilities

• Ensure guest experience exceeds expectations and anticipate needs.
• Greet guests with a warm, sincere smile.
• Train and supervise host staff.
• Manage reservations, phone etiquette, and seating.
• Maintain training manuals and host materials.
• Move chairs/tables safely and assist with cleanliness.

Skills

Host experience

Customer service

Communication

Job description

We’re hiring people to join our team as LEAD HOST STAFF! The Lead Host coordinates the flow of the restaurant and is the first and last point of contact with our guests. Responsibilities include:

• coordinating guest seating and reservations for the host team
• effectively managing wait lists and providing accurate wait times
• coordinating with management to ensure smooth table turnover
• maintaining a professional, warm demeanor throughout each shift

At least 2 years of Host experience in a high-volume restaurant is required.

A Few of Our Host Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Join the team at the brand-new Sushi-san in Nashville! Sushi-san is known for serving exceptional Japanese cuisine with warm, relaxed hospitality. Join one of Lettuce Entertain You’s most exciting restaurant brands as we expand to Tennessee. Whether you're looking to grow your career or join a fast-paced, fun team, Sushi-san offers the perfect opportunity to be part of something special.

Caring. Creative. Careers.

Lettuce is a culinary-driven restaurant company with a genuine commitment to our people: we welcome unique perspectives and nurture diverse talents at over 90 locations, supported by our Culture of Caring. We proudly serve guests at more than 55 concepts ranging from fast casual to fine dining restaurants. If you’re ready to be a part of what we do next, then explore your possibilities at Lettuce.

EOE. We participate in E-Verify / Participamos en E-Verify

LEAD HOST JOB DESCRIPTION

Lead Hosts are responsible for host training, the maintenance of training manuals and upholding standards of guest service. Responsible for the initial warm greeting and seating of guests, answering of telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

• Interact with, direct, train and develop host employees in a fair and dignified manner
• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively under pressure
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with processing hosts’ new-hire paperwork
• Schedule, conduct and/or oversee all aspects new-hire and on-going host training
• Review and maintain host manuals and training materials
• Observe host employees’ service standards and communicate observations to Management, Partners and Trainers; Assist in developing and implementing necessary plans of action
• Assist with maintaining and updating restaurant’s “zoning” procedures
• Use proper phone and voicemail etiquette and guidelines
• Assist with clearing, cleaning and resetting tables and maintaining restrooms
• Sell and accurately account for gift cards
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed