Lead Host

Lettuce Entertain You Enterprises Inc; Chicago, Northern (IL, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation

Blue Cross Blue Shield Medical

Life, Accident Protection & Critical 0

Domestic Partner Benefits

401(k)

Job summary

Sushi-SAN, part of Lettuce Entertain You Enterprises Inc, is hiring LEAD HOST STAFF to join a fast-paced River North dining team. Lead Hosts train others, manage guest greetings, seating, reservations and messages, and uphold service standards in a welcoming environment.

Join a caring and creative Lettuce Entertain You team with comprehensive benefits and opportunities for growth. This role requires flexibility across hours and strong guest-service skills.

Qualifications

• Experience in hospitality or restaurant guest service preferred.
• Ability to train and develop host staff.
• Strong communication and teamwork skills.

Responsibilities

• Greet guests warmly and seat them promptly.
• Answer phones, take reservations and messages.
• Assist with host training and keep training manuals current.
• Maintain guest counts and wait times; ensure guest satisfaction.
• Work varied hours including weekends; help with coat check as needed.

Skills

Guest service

Communication

Training

Team player

Job description

We’re hiring people to join our team as LEAD HOST STAFF!

A Few of Our Lead Host Benefits:

• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

SUSHI-SAN is known for elevated, exceptional Japanese cuisine and service within a relaxed atmosphere, all underscored by the beats of Golden Age Hip Hop. Join one of the hottest River North dining establishments in a fast-paced, fun team environment, and jumpstart your career in the Lettuce Entertain You team.

Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

LEAD HOST JOB DESCRIPTION

Lead Hostsare responsible for host training, the maintenance of training manuals and upholding standards of guest service. Responsible for the initial warm greeting and seating of guests, answering of telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

• Interact with, direct, train and develop host employees in a fair and dignified manner
• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectivelyunder pressure
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with processing hosts’ new-hire paperwork
• Schedule, conduct and/or oversee all aspects new-hire and on-going host training
• Review and maintain host manuals and training materials
• Observe host employees’ service standards and communicate observations to Management, Partners and Trainers; Assist in developing and implementing necessary plans of action
• Assist with maintaining and updating restaurant’s “zoning” procedures
• Use proper phone and voicemail etiquette and guidelines
• Assist with clearing, cleaning and resetting tables and maintaining restrooms
• Sell and accurately account for gift cards
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player