Lead Hospital Services Technician

WM; San Francisco (CA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short-term disability

Stock purchase plan

401(k) company matching

Paid vacation and holidays

Personal days

Job summary

WMHS is seeking a Lead Hospital Services Technician to travel between customer healthcare facilities, providing on-site waste container exchange and proactive collection for Stericycle programs. The role includes guiding technicians, training staff, and serving as the primary on-site contact for the customer.

The position requires on-site presence, immunization compliance, and a valid driver's license. You will work in varying locations, maintain schedules, support installs as needed, and

Qualifications

• Requires on-site presence at WMHS customer locations and compliance with immunization requirements.
• 2 years industry related experience in a customer service capacity preferred.
• Driver's License.
• High School Diploma or GED (accredited) preferred.

Responsibilities

• Travels between healthcare facilities to monitor, collect, and exchange waste containers for WMHS programs and services.
• Lead on-site Hospital Services Technicians; trains, coaches and provides guidance.
• Acts as primary on-site contact for the customer; resolves questions and issues.
• Maintains a rigid collection and service schedule; assists with installs as required.
• Communicates duty status on a defined schedule.
• Performs other duties as assigned.

Skills

Customer service experience

Driver's License

Education

High School Diploma or GED (accredited)

Job description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.

What is the value of a WM job

The value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family.

Who are we? #WeAreWM

I. About Lead Hospital Services Technician

Under management's direction, The Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training and coaching to other Technicians. Is primary Hospital Services worker contact for the customer.

II. Essential Duties And Responsibilities

• Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various WMHS programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management.
• In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them.
• Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.
• Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.
• Maintains a rigid collection and service schedule. May assist with installs as required.
• Communicates duty status on a defined scheduled.
• Perform other duties and responsibilities, as assigned.

III. Qualifications

• Required Qualifications
• This position requires on-site presence at WMHS customer locations and compliance with all mandatory immunization requirements imposed by such customers, and
• 2 years industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills or preferred education requirement
• Driver's License
• Preferred Qualifications
• High School Diploma or GED (accredited)

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Standing
• Walking
• Sitting
• Lifting
• Pushing
• Pulling
• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Reaching
• Handling
• Grasping
• Talking
• Hearing
• Repetitive Motions
• Eye/Hand/Foot Coordination

Field

This job operates in both inside garage, shop or gas plant conditions as well as in outside conditions that include inclement weather, heat and humidity. This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre‑employment screening, post‑incident evaluations, reasonable suspicion checks, and random testing,in accordance with government regulations and company policies.

Pay

The expected base pay rate for this position is $25.75 Per Hour Plus Overtime. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

• Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.