Service Advisor

Regional International - Rochester/Henrietta; Town of Henrietta (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

PTO

Vacation

Sick Leave

Education & Training

Mentorship

Monthly Incentives

Job summary

Regional International in Henrietta, NY is seeking a Service Advisor to manage customer interactions and the flow of work for medium and heavy-duty repairs. You will greet customers, capture accurate repair details, and coordinate with technicians and vendors.

The role requires 5+ years of relevant experience, strong technical knowledge, and excellent communication skills. CDL A is required, and you will work in a team-driven, customer-focused environment with opportunities for training and

Qualifications

• Minimum 5 years technical and/or supervisory experience in the medium/heavy duty truck industry.
• Must have strong product and technical knowledge.
• Excellent written and verbal communication skills.
• Professional conduct and customer-focused mindset.

Responsibilities

• Handle the receipt and flow of all incoming work and coordinate with internal departments.
• Greet customers promptly, collect vehicle and customer details for repairs, and obtain signatures and repair orders.
• Accurately write up vehicle issues and maintenance requirements for service execution.
• Explain work performed and charges to customers and obtain payment method and PO requirements.
• Interpret warranty guidelines and approval processes during write up and repair.
• Monitor repair progress and inform customers of status or delays.
• Ensure vehicles and keys are properly stored and secured.
• Stay current on warranty policies and product changes relevant to the role.
• Utilize ISIS system during write up and service processes.

Skills

Heavy-duty trucks

Customer service

Strong communication

Team player

Organizational skills

MS Office

Education

High School Diploma or GED

Tools

CDL Class A

Job description

Regional International believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Benefits

• Health, Vision, Dental and LifeInsurance
• Paid Time Off
• Paid Vacation
• Sick Leave
• Continued Education and Training
• Mentorship Programs
• Monthly Monetary Incentives

Responsibilities

• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
• Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
• Have the ability to utilize ISIS at the time of write up.

Qualifications

• Minimum of 5 years Technical and / or supervisory experience in the Medium / Heavy Duty truck industry.
• High degree of product and technical knowledge.
• Must be a team player with a strong sense of commitment to the customer.
• Must be self motivated and have good written and verbal communication skills.
• Must conduct his / her self in a professional manner.
• Have the ability to work other shifts for coverage of sick days or vacation relief.
• Microsoft programs and applications would be useful in this role.
• Good organizational skills
• Working knowledge of International and supplier / vendors warranty policies.
• Possess valid Class A - Commercial Drivers License
• The knowledge and understanding to communicate service maintenance requirements i.e. Oil change interval, axle lube changes, required adjustments etc.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.